Rated 5 out of
5
by
Ayman from
Easy to understand
Good value car insurance, easy to respond for a claim and understand situation
Date published: 2019-02-12
Rated 3 out of
5
by
Scott from
They approve your claim, no problem
The claims process works... just slow. 8 weeks from accident till car was at repairer. There wasn’t a concern about them paying. But given the accident happened in a car park and we were stationary, there were ‘at fault’ complications. Still not sure whether the witness was called but we paid the excess and the car got fixed. Not sure whether I will renew.
Date published: 2019-02-12
Rated 5 out of
5
by
RossG from
Friendly and professional.
My customer service agent was excellent. Personable yet completely professional. Knowing I had three vehicles to cover, I was completely prepared with all details. I would encourage you to be prepared with as much detail as possible to make the process easy for all parties. Overall, this was an easy and relaxed process with policies arriving via email within half an hour.
Date published: 2019-02-12
Rated 5 out of
5
by
Bobi from
Easy to understand
Great customer service, with great advice & product knowledge, thank you Karen
Date published: 2019-02-12
Rated 5 out of
5
by
Megan from
Quick and easy process
Budget direct were great to deal with, i needed home and contents insurance and after a quick phone conversation i had a policy and was signed up. Thank you Budget direct for being a very painless process
Date published: 2019-02-11
Rated 5 out of
5
by
Hayley from
Perfect for first time policy holders
It was easy to understand and the steps required to complete the policy were clear and all information I needed to understand what I was signing up to was right there for me to find
Date published: 2019-02-11
Rated 5 out of
5
by
Craig from
So very simple process
Easy online proceedure...great price.....everything i required at a third of the cost of name brand
Date published: 2019-02-11
Rated 5 out of
5
by
David from
smooth and quick process
my third party last year cost me $493 with QBE; this year with Budget Direct it is $182
Date published: 2019-02-11
Rated 5 out of
5
by
Anthony from
Very easy and simple
Excellent service and very understanding always committed to providing a great smooth experience
Date published: 2019-02-11
Rated 5 out of
5
by
Tamika from
Smooth sales process
He helped me out with the sale and answered the question I asked him. He was very helpful and made sure I got the insurence I needed
Date published: 2019-02-11
Rated 5 out of
5
by
Sophie from
Great experience
Was a easy purchase, best value and the road side assist seemed better than alternatives on the market.
Date published: 2019-02-11
Rated 5 out of
5
by
Lee from
Easy
Easy to do fuss
Date published: 2019-02-11
Rated 1 out of
5
by
Ed from
poor communication, incomplete payout.
i would not recommend Budget Direct (unless you never intend to lodge a claim)
Date published: 2019-02-11
Rated 5 out of
5
by
Kathy from
Great sales
I like the service, friendly and helpful. I would recommence to all. The price is great and affordable.
Date published: 2019-02-11
Rated 5 out of
5
by
Anup from
Easy claim process
Easy claim process and no hassles. Claim took some time but it was still a good experience overall
Date published: 2019-02-11
Rated 4 out of
5
by
Thao from
Easy sales process
I have received an excellent service.
Good product and good value.
Date published: 2019-02-11
Rated 5 out of
5
by
Jacqueline from
It was very easy on the phone.
Very helpful,easy to talk to,able to answer all my questions,good value for money.
Date published: 2019-02-11
Rated 5 out of
5
by
C M from
Awesome repairer
Our repairers were so professional.From the office staff to the guy with the clipboard and it came back so beautifully clean
Date published: 2019-02-11
Rated 5 out of
5
by
D L Parker from
Easy, quick and pain free.
Simone my operator was more than helpful.. spoke with clarity. and checked in to make sure I was getting the service I needed. All oprions discussed with no heavy sales pitch. Excellent.
Date published: 2019-02-11
Rated 5 out of
5
by
Garry from
Home contents review
I found the process to gather information around Budget Directs website very easy. The price for our Home Contents Insurance was very competitive to other Companies. This was also a factor in purchasing from Budget Direct. Very Happy.
Date published: 2019-02-11
Rated 5 out of
5
by
Stephanie from
Easy, cheap process
it was a very simple process. I didn't have to spend forever on the phone and my policy was outlined in an easy to read format. I managed to save nearly $60 on my monthly premium which is just fantastic for a mum to be. The price nearly knocked me off my chair a massive savings compared to other businesses. Couldn't be happier with the switch :)
Date published: 2019-02-11
Rated 1 out of
5
by
Max from
Claims take far too long
I have been waiting almost a month for my claim to be completed, there has been minimal communication and they needed more information that they didnt ask for at the time of the claim
Date published: 2019-02-11
Rated 5 out of
5
by
Robyn from
Easy, Easy, Easy
I couldn't be happier with the service I got from Budget Direct, always friendly and helpful, the claims process was amazing to me... i called, they recognised my number, had all my policy details, no mucking around... I advised someone had hit me, i provided their details and they approved me over the phone in 10 min, the Panelbeater called me 20 min later; really happy with the repairer also.. it was so easy, I'm really happy...
Date published: 2019-02-11
Rated 5 out of
5
by
Maryanne from
Very easy fast process
I found the process fast and efficient. The operator was friendly and helpful and competent. He answered all my questions and explained everything precisely.
Date published: 2019-02-11
Rated 1 out of
5
by
Jessica from
Waste of time
Bad communication, getting information about our claim was like pulling teeth, they only cared about getting us to pay our excess upfront - when I refused I was given attitude.
Date published: 2019-02-11
Rated 1 out of
5
by
Tahlia from
Didn’t help yet RACQ Would.
Need to work on there wording misinformed and ignored when I realized
Date published: 2019-02-11
Rated 5 out of
5
by
Julie from
Great service from Budget Direct
I recently had a broken windscreen and luckily had car insurance with Budget Direct.
They were extremely helpful from the moment I rang them.
Their preferred repairer rang me quickly, got everything underway and kept me informed of when my repair was likely to be done. I had an unusual windscreen that took a few days to get in but they kept me up to date throughout the whole process and once the new windscreen arrived, had me booked in and repaired in no time.
Great service Budget Direct!!!
Date published: 2019-02-11
Rated 4 out of
5
by
Larry from
Easy as!
The Budget Direct website allowed easy completion of an application process. The online calculators helped with estimating the cost to rebuild a house, something most of us would not know!!!
Date published: 2019-02-11
Rated 5 out of
5
by
Mustapha from
Very professional satff
Happy to Do business with you , easy to communicate with and friendly staff
Date published: 2019-02-11
Rated 4 out of
5
by
Marlane from
Smooth process
I found Budget Direct to be so professional and I valued their response to my questions which made it an easy decision for me to change insuerers; Budget Direct are very competitive in the market place and I would highly recommend them to others!
Date published: 2019-02-11
