Rated 4 out of
5
by
Davide from
Good price for a comprehensive insurance
The price was lowest or other I checked online and the features offered were the same
Date published: 2019-02-20
Rated 5 out of
5
by
Daryl from
Easy and convenient claims process
Budget were fantastic with the claim process - once we notified them of the accident they provided a smooth, worry free experience. I would highly recommend them.
Date published: 2019-02-20
Rated 5 out of
5
by
Christopher from
Informative and easy
They provided me contents insurance at a cheaper price than another company who gave me a higher quote but then refused to insure me and gave no reason.
Process was very simple..and it was easier to understand what coverage I was purchasing.
Date published: 2019-02-19
Rated 4 out of
5
by
James from
Review positive
Positive
Date published: 2019-02-19
Rated 5 out of
5
by
Abe from
Unbeatable price
I purchased my insurance online and then I received a phone call from a sales rep micheal to make sure I was happy with what I have purchased and if I wanted any assistance in purchasing insurance for my other car which I started to purchase then I couldn’t complete. He had outstanding customer service combined both cars under the one policy and was able to assist with all of my enquirers.
Date published: 2019-02-19
Rated 5 out of
5
by
Lisa from
Easy to contact
Found Budget Direct to offer everything I needed in a insurance policy. The online process was easy and when I phoned to discuss my policy I got straight through over the phone to a team member.
Date published: 2019-02-19
Rated 5 out of
5
by
Julie from
Great saving
Value for money i went from $98 per month to $68 per month with budget. Same insured smiunt for home and contents what a saving.
Date published: 2019-02-19
Rated 3 out of
5
by
Kim from
Always check your policy renewal
I received policy renewal documents priced at $600+. Having completed a new quotation I purchased my new policy for $422. Same vehicle ,same policy.
Date published: 2019-02-19
Rated 5 out of
5
by
Rita from
Excellent onshore customer service
Excellent onshore customer service and good over at a good price
Date published: 2019-02-19
Rated 4 out of
5
by
Micheal from
excellent customer service
time well spent policy was explained so as to make an informed decision. final process and payment simplified
Date published: 2019-02-19
Rated 4 out of
5
by
Kitty from
Overall not a bad experience
I need to mention the panel beater that they assigned to me in Bankstown is great. They did a great job to my car, they also lent me their car while they had my car. Great experience, thank you.
Date published: 2019-02-19
Rated 5 out of
5
by
Alfred from
effeciency
I received all the information I required efficiently
Date published: 2019-02-19
Rated 3 out of
5
by
Maria from
Slightly difficult due to the extent of damages
The claim process was straight forward in the beginning . Given the complexity of the audio video components claimed and costs only contributed to further delays.
Budget Direct engaged the services of ARC contractors to provide assessment reports. These reports were found to be inaccurate particularly when seeking replacement items. This ultimately added further delays in settling the claim.
Date published: 2019-02-19
Rated 4 out of
5
by
Seak from
Satisfy sale process
Easy to complete the sale questionnaires. The online response is pretty quick.
Date published: 2019-02-19
Rated 2 out of
5
by
Elizabeth from
Very argument to lot.
My review is what it is very poor service argumentative very quick to drop me to a rating 3 never been less than a rating one figure it out yourself.
Date published: 2019-02-19
Rated 5 out of
5
by
Aynur from
Quick and helpful
Budget was quick and helpful with my insurance needs
Date published: 2019-02-19
Rated 5 out of
5
by
Natasha from
Quick and Easy
The process of the online insurance was very quick and easy so that I knew I had peace of mind driving my new car home after my purchase.
Date published: 2019-02-19
Rated 4 out of
5
by
Joanne from
Service was excellent 6
Easy to deal with customer service very smooth sale very happy with outcome
Date published: 2019-02-19
Rated 5 out of
5
by
Renee from
Great experience
Budget direct
Great service I saved heaps compared to other insurance companies I looked at
Date published: 2019-02-19
Rated 5 out of
5
by
Chris from
easy to deal with
After searching around a bit i came across budget direct it was Quick, easy and not problems.
Date published: 2019-02-19
Rated 5 out of
5
by
Maggie from
Excellent Service
They provided great support & customer service! As well as giving me the best option for my situation.
Date published: 2019-02-19
Rated 4 out of
5
by
raymond from
smooth
I found the web site easy to navigate and fast results , I like the price above other insurers
Date published: 2019-02-19
Rated 5 out of
5
by
Fay from
Affordable smooth process
Price is a lot more affordable than my previous insurers and everything is explained in detail
Date published: 2019-02-19
Rated 4 out of
5
by
Jeff from
Worth while exercise
I can recommend Budget Direct as a well priced, efficient and comprehensive provider of insurance needs. My experience was straight forward, involved online chatting and resulted in a pleasing outcome.
Thanks Budget Direct.
Date published: 2019-02-19
Rated 1 out of
5
by
Rebecca from
Extremely poor customer service and communication
Budget Direct are hopeless at communication and customer service. When you call about your claim you are lucky if you get a representative that can answer any basic question. It is near impossible to get an answer and requires the customer to call numerous times to get a resolution. each call results in a team member giving you different answers than the previous. It is almost always required to escalate your claim to a team leader and when you request this you are advised it will be up to 48hrs for them to call you even after often waiting weeks for a resolution on your claim already, it is than unlikely you will receive a call back in that time frame and than you have to call again and spend yet more time on hold.
Every claim i have had has taken a long time to resolve and has had numerous issues a long the way caused by Budget or their Nominated contractors.
Date published: 2019-02-18
Rated 5 out of
5
by
Jerome from
Easy
Claiming with Budget Direct is as easy as writing that review. Few easy steps online, quick response and appropriate actions with friendly profesionals.
Date published: 2019-02-18
Rated 5 out of
5
by
Terry from
Fast transaction
Awesome transaction and agent is very good and very clear on what we are discussing about.
Date published: 2019-02-18
Rated 2 out of
5
by
other from
Frustrating call centre and application process
the process was very frustating and i was locked out of the on line application so had no choice but to call the centre again
Date published: 2019-02-18
Rated 5 out of
5
by
Rahman from
Professionalism
Overall very happy with price, service and reassurance if something does goes wrong I am in safe hands.
Date published: 2019-02-18
Rated 5 out of
5
by
Nikola from
Great online support
Process was very easy to follow. I've had a few questions that were answered super fast via online chat tool - support person was super friendly and able to answer my concerns.
Date published: 2019-02-18
