Rated 2 out of
5
by
Lisa from
Very non empathetic
I had a tragic event and felt there was no compassion .. it was like dealing with a robot
Date published: 2019-02-26
Rated 1 out of
5
by
Jade from
Not worth it.
They took over 2 weeks to process my claim regardless of getting all of my information and paperwork within 24 hours of the initial claim request. They said it would take 2 days at the most, so I gave the other party an unrealistic time frame as they needed a hire car and couldn't. They said they would call back and never did - I had to continuously chase it up.
Date published: 2019-02-25
Rated 1 out of
5
by
Stephen from
Budget by name and budget by service.
Our car had to return to be repaired twice.
When this was brought to the attention of budget direct we were left for days with no follow up, the only action we saw was when I had to call through and follow up with the complaint.
The car was hit on the front right head light with damage clearly on the guard, when we finally received our car the front bar and light had been fixed but the damage to the guard was still there with no attempt to fix it at all.
I am seriously concerned about the standard of our repair considering that this damaged to the guard was missed, what else has the "repairer" missed?
The assessor assigned to us was barely interested in assisting with the second repair and wouldn't inspect the car until we brought it back to the inept "repairer" ourselves.
Extremely poor service all round, Budget by name and budget by service.
Date published: 2019-02-25
Rated 4 out of
5
by
Matthew from
Close but no cigar
The repairer failed to repair cracked windscreen that I put in my claim through budget.
Date published: 2019-02-24
Rated 1 out of
5
by
Devendra from
Lengthy process
Kept me waited despite knowing my claim will get declined
Date published: 2019-02-24
Rated 5 out of
5
by
Lance from
Efficient, professional service
At every step in the process the Budget Direct team provided clear, uncomplicated guidance and support. The repairs were undertaken by a Budget Direct preferred body shop local to me and my vehicle is as good as new. Everyone was friendly and polite throughout the process. No drama, no worries!
Date published: 2019-02-24
Rated 1 out of
5
by
Sam from
Stressed me out more than my car getting stolen
Overall the experience when claiming was very stressful more stressful than my car getting stolen. Response time was rediculous it took from November till end of feb to be settled never again with budget
Date published: 2019-02-23
Rated 5 out of
5
by
Christopher from
Easy and professional
No hassle at all. All my issues were dealt with and quality service provided across the board.
Date published: 2019-02-23
