Rated 4 out of
5
by
P from
I could not use the hire car option
Only issue I had was poor information regarding hire car, I was told ring up one day before it was to be given to be repaired. Next day i called back and was told hire car was only available once the car had been accessed. And was told I pick up from Eurocars in Parramatta between 9-5, i work these hours and not in this area. I managed to hire a car from someone else so am out of pocket now. Poor communication on the meaning and extent of the hire car.
Date published: 2018-11-30
Rated 5 out of
5
by
Fiona from
Excellent claims process
Prompt and efficient service, went above and beyond to help me out, owing to family circumstances.
Date published: 2018-11-30
Rated 3 out of
5
by
Jacqueline from
smooth
smooth
Date published: 2018-11-29
Rated 2 out of
5
by
Shane from
Painful
Choose your own repairer, regardless of what you’re told, you can
Date published: 2018-11-29
Rated 5 out of
5
by
Melissa from
Quick and easy to make a claim.
Overall a great experience, from when I first called to make the claim everything was done quickly. My car was in the repair shop about a week later and I had zero issues.
Date published: 2018-11-29
Rated 5 out of
5
by
MTK from
Fast, efficient claims process
I cannot recommend Budget Direct highly enough after having to claim for an accident where I was not at fault because the other driver didn’t have insurance. From no queue on the claims phone line, to friendly, efficient service, conveniently located repair garage, the process was faultless.
Date published: 2018-11-28
Rated 5 out of
5
by
John from
Very easy to do
Makes life easy. No hassle when you make contact with them. Make you feel welcome
Date published: 2018-11-28
Rated 5 out of
5
by
Jodie from
Smooth
Quick reliable, very friendly staff who helped every step of the way, no hassle very happy with the overall experience
Date published: 2018-11-28
Rated 5 out of
5
by
Shane from
Awesome Claims Service
These guys rock!!! Had an accident...called Budget and after that everything was easy...so relieved and informed. These guys don't get those awards for nothing!!.
Date published: 2018-11-28
Rated 5 out of
5
by
Jaroslav from
excellent claim process
excellent service with handling my claim and was nice to talk to any operator
Date published: 2018-11-27
Rated 1 out of
5
by
Robert from
Not worth it
Low budget satisfaction for low budget insurance. Poor investigation of own customers policy.
Date published: 2018-11-27
Rated 5 out of
5
by
Debra from
Friendly smooth process
Staff was friendly and supportive. Very informative about everything and asked if everyone was ok
Date published: 2018-11-27
Rated 5 out of
5
by
Ian from
Frequent review of preferred reppairers
I have always been suspect of preferred situations , I initially went to a repairer that was recommended by my usual mechanic , the repairer was one that he used for his own vehicles . A week went by after I had taken my vehicle for them to examine and no quotation was forthcoming .
I then took my vehicle to another repairer that was close by to my son’s business , I was impressed by how clean their operation was , they inspected my vehicle and said they would get in touch with Budget and get things under way .
Just in case , I then immediately took it to the Budget preffered repairer . I was informed that it would be best if I sourced the canopy required for my vehicle for them WT ? I was to do their work for them ? The preceding repaire rang me the next day to say that they had located a canopy , and when they expected delivery of it and when they be in contact with me to have my vehicle brought down to them to enable them to do the repairs . My vehicle was ready for me on the day they said it would .
Date published: 2018-11-27
Rated 4 out of
5
by
Ricardo from
smooth claim and process
very responsive and easy claim process , was very easy without back and forwards
Date published: 2018-11-27
Rated 4 out of
5
by
John from
Quick and Easy
Following a slight collision with another vehicle, I rang Budget who immediately organised repairs with my local repairer. The whole claims process was simple quick and easy, which is what you really want when you have a busy lifestyle.
Repairs were very good indeed, completed within a few days of the accident and thus I was also highly satisfied with my local repair company as well as Budget Direct.
Date published: 2018-11-27
Rated 1 out of
5
by
Jon from
No communications and bad choice of repairer
I literally never had a single email or phone message replied to. I had to call (and wait) every time.
The selected repairer was not able to get parts, and the car waited there for weeks. When they finally did the repair, they ripped a seat and damaged interior finish. Parts to fix this took another 2 months to come.
Date published: 2018-11-26
Rated 1 out of
5
by
Alexander from
Not what I expected
When making a claim I requested that there should be an investigation. I provided witnesses’ details but in the end I was told that insurance representatives did not contact them.
I was not kept informed about the progress of my claim despite making several phone calls
Also I did not receive a comparable detailed quote before the repairs commenced
Date published: 2018-11-26
Rated 5 out of
5
by
Belinda from
No hassle claim process
Great service from start to finish and no hassle about the claim as the accident was not my fault.
Date published: 2018-11-25
Rated 3 out of
5
by
Keith from
got there in the end
lucky the other person admitted liability and were insured with you, no one asked for my pictures of scene and damage
Date published: 2018-11-25
Rated 5 out of
5
by
John from
Painless
The experience was painless, as the staff were very helpful, and the repair was quick and fruitful.
Date published: 2018-11-25
Rated 5 out of
5
by
Sirjeel from
Very easy to deal
Very simple process and easy to deal. Will continue my relationship with Budget Direct!
Date published: 2018-11-24
Rated 3 out of
5
by
Daniel from
Stolen car process
Took way to long for a car which was stolen an had no damage, just needed new keys.
Date published: 2018-11-23
Rated 4 out of
5
by
JL from
Smooth Claims Process
Straightforward with minimal fuss. Everything went well except that I had to go back to the repairer to query some faults that were still present in the car
Date published: 2018-11-23
Rated 1 out of
5
by
Duy from
Long process claim
Third party committing fraud and your investigation team won’t do anything about it... I sent in as much info as i could, I was told they would go out and inspect the third partys vehicle for any new repairs that will change the outcome of my claim, and they didn’t instead they do a “desktop investigation” and tell me I’m at fault when the other car turned into my driver side door... not good enough...
Date published: 2018-11-23
Rated 5 out of
5
by
Kim from
Excellent Customer Support
Excellent customer support during a stressful time. Friendly helpful staff and prompt response time and quick processing time. Thankyou
Date published: 2018-11-23
Rated 4 out of
5
by
Locky from
Helpful customer service for claim
Extremely helpful customer service person that provided instant help
Date published: 2018-11-22
Rated 5 out of
5
by
Donald from
Wonderful
Very happy with the service i recieved
Date published: 2018-11-22
Rated 5 out of
5
by
Stacey from
The most compassionate people at budget!
My claim was quite complexed and a very difficult situation, budget were understanding, compassionate & went above and beyond to help me solve the issues I faced (from the police) in resolving my claim. They were patient and worked Fast to ensure my claim would be finalised as quickly and as efficiently as possible. I can’t thank and recommend them enough!
Date published: 2018-11-22
Rated 5 out of
5
by
John from
Kangaroos should have CTP Cover
I had a low speed accident with a kangaroo. I was not at fault but will lose 2 points on my no claims as Kangaroos are not insured!! Whilst all went well with the claim, not looking forward to the renewal note next year.
Date published: 2018-11-21
Rated 5 out of
5
by
Carolyn from
It was all easy
I made a claim on line and then spoke once to Budget Direct and then the repair shop. It was so easy and not at all time consuming. Very streamlined.
Date published: 2018-11-21
