Rated 5 out of
5
by
Wendy from
Easy and smooth.
I found Budget Direct very helpful during a recent claum,and could not fault their service.
Date published: 2019-02-23
Rated 5 out of
5
by
Ilias from
Smooth claim process
Great experience overall just need to change the excess if it’s not your fault
Date published: 2019-02-23
Rated 4 out of
5
by
Isaac from
Reasonably smooth process
Claim flowed through quickly. Was unhappy the assesor slowed the approval process down slightly due to wanting the repairer to source and use cheaper aftermarket parts instead of the genuine OEM parts I wanted used on my car. Otherwise happy with the overall process.
Date published: 2019-02-22
Rated 5 out of
5
by
Dominique from
Really happy customer
They completely handled what was a traumatic experience for me. I was super happy with the speed of service, they were friendly and not super expensive. I have now insured my new car with them.
Date published: 2019-02-22
Rated 1 out of
5
by
Sushil from
Bad service
Bad service
Date published: 2019-02-22
Rated 2 out of
5
by
Nick from
Facepalm. You get what you pay for
Even though I can appreciate that when my car was rear ended it was 2 weeks before Christmas so no one really wanted to help I was frustrated by how many times I had to make contact with Budget direct just to get the claim process going, my call logs will reflect this. On top of this I was incorrectly asked to get a driver history check for an accident that happened in a different car while my wife was driving that was not her fault. I tried several times to explain this to the original claims person who I lodged the claim with but I was still asked to get a driver history check so my I had to wait another 8 business days before my claim could begin because of a Budget direct employees incompetence.
Date published: 2019-02-22
Rated 5 out of
5
by
Eva from
Making my claim/s ... so so easy!
Due to no fault of mine - I've had the unfortunate bad luck of three accidents in eight months. I am now naming my car 'The Magnet' - but hopefully that's my 'three' and no more!
Each claim was so so easy - no stress! And no filling in forms was/is a huge bonus too.
Date published: 2019-02-21
Rated 5 out of
5
by
Deberah from
Quick claim process
I submitted a claim for damage caused to my car in a shopping centre car park as we all know this is a common occurrence. Budget staff were quick and efficient with the processing of my claim. My car was assessed and repaired quicker than I imagined. Budgets premium is very competitive as I tend to shop around for best price best service hence the 5* rating.
Date published: 2019-02-21
Rated 5 out of
5
by
Venkata from
Excellent
My claim was dealt with extreme professionalism.
I was highly satisfied with the service, ease of claim and getting the repairs done.
Highly recommend this insurer.
Date published: 2019-02-21
Rated 3 out of
5
by
Rk from
Claim processing was smooth
I was hoping for detailed information about how my claim is finalised what decisions are taken. if there is no damage occurred on my car will it still considered to change my drivers rating and premium?
Date published: 2019-02-20
Rated 1 out of
5
by
Raymond Mc Dowall from
Unhappy customer
Apart from the adjuster not a word on the progress of the claim but you still hold my $600.00
Date published: 2019-02-20
Rated 5 out of
5
by
Arun Kumar from
Overall experience very good
Someone bumped on my parked car but luckily I had taken budget direct insurance 2 weeks earlier. Budget direct have handled my claim process really well and they are cheap as compared to others with the same cover level.
Date published: 2019-02-20
Rated 5 out of
5
by
Daryl from
Easy and convenient claims process
Budget were fantastic with the claim process - once we notified them of the accident they provided a smooth, worry free experience. I would highly recommend them.
Date published: 2019-02-20
Rated 4 out of
5
by
Kitty from
Overall not a bad experience
I need to mention the panel beater that they assigned to me in Bankstown is great. They did a great job to my car, they also lent me their car while they had my car. Great experience, thank you.
Date published: 2019-02-19
Rated 2 out of
5
by
Elizabeth from
Very argument to lot.
My review is what it is very poor service argumentative very quick to drop me to a rating 3 never been less than a rating one figure it out yourself.
Date published: 2019-02-19
Rated 1 out of
5
by
Rebecca from
Extremely poor customer service and communication
Budget Direct are hopeless at communication and customer service. When you call about your claim you are lucky if you get a representative that can answer any basic question. It is near impossible to get an answer and requires the customer to call numerous times to get a resolution. each call results in a team member giving you different answers than the previous. It is almost always required to escalate your claim to a team leader and when you request this you are advised it will be up to 48hrs for them to call you even after often waiting weeks for a resolution on your claim already, it is than unlikely you will receive a call back in that time frame and than you have to call again and spend yet more time on hold.
Every claim i have had has taken a long time to resolve and has had numerous issues a long the way caused by Budget or their Nominated contractors.
Date published: 2019-02-18
Rated 5 out of
5
by
Jerome from
Easy
Claiming with Budget Direct is as easy as writing that review. Few easy steps online, quick response and appropriate actions with friendly profesionals.
Date published: 2019-02-18
Rated 5 out of
5
by
Gunawan from
Little bit smooth claims process
Make your easier claim to easy question.And give us question not make sense and little bit improve for a next problem.
Date published: 2019-02-18
Rated 5 out of
5
by
Euphemia from
Staff easy to talk to!
Felt I lost out on making claim, would have been cheaper if I didn’t. Budget took how I felt about the situation and helped me ease the financial burden by negotiating with me. Never had service like it
Date published: 2019-02-18
Rated 5 out of
5
by
Gavin from
Super smooth claim process
Car was fixed super fast and was contacted with in minutes of claim
Date published: 2019-02-18
Rated 5 out of
5
by
Gregory from
After hours very smooth
Called on a Saturday afternoon with a broken windscreen. Repair was completed promptly. Great service from the first call onwards.
Date published: 2019-02-17
Rated 5 out of
5
by
Esther from
Simple on the phone process
After my car was badly damaged by hail, I was very impressed with the simple claims process.The consultant was sympathetic and listened while I explained exactly what happened .
After a couple of days I was called back with information where to take my car to get asessed and then it didn’t take more then a few days to find out the result ,in my case it was written off .
It took about a week for the money minus the excess to be deposited in my account .
Date published: 2019-02-17
Rated 5 out of
5
by
Eric from
fast simple easy
I completed the claim on line. I then contacted budget to go over a few things I did not understand . They explained in a friendly efficient manor and helped me complete my claim. The whole process was very simple. They then sent me the repairers closest to me which I was able to choose the one I wanted. I rang the repairer booked a time to get it assessed which was am easy process I booked my car to get repaired it was finished a day early.THe repairs were done to a high standard I would highly recommend Budget
Date published: 2019-02-17
Rated 1 out of
5
by
Rebecca from
Waiting 5 months on a claim and still no word
I submitted a claim 5 months ago and I've provided the required documentation (written description and drawn description of the incident) in relation to damage done to my car by another driver in another car. I have not heard any word from Budget Direct on the current status of my claim. Budget Direct were to chase up the offender’s insurance company and I have no idea what is happening. If I don't hear anything by the time my insurance renewal happens I will leave this company. I do not see why I should pay hundreds of dollars a year for no customer service.
Date published: 2019-02-16
Rated 4 out of
5
by
Troy from
Very easy to claim.
The claim process was quick and easy, I did not have to do any running around and did not have to ring multiple people or times.
I do feel like over all the whole process was made easy in comparison to other insurance companys I have delt with in the past and I will definitely insure with Budget Direct again.
Date published: 2019-02-15
Rated 5 out of
5
by
Maxene from
Very smooth claim process
Date published: 2019-02-15
Rated 1 out of
5
by
Varsha from
Very worst experience
I will rate them 0/10. Can't even help customers even though other companies had the policy that if someone else driving the car and invovled in an accident just pay excess.and car is repaired they were treating us as if my husband committed a crime his driving history they treated us very badly .I wish I never had this insurance before they send the documents and every thing made us very upset I had 50k car but sitting in the garage unrepaired .m referring a lot.
Date published: 2019-02-15
Rated 5 out of
5
by
Michael from
Support their word on their claims and product
I found budget true to their claims and product. Our overall experience was second to none. From the beginning to the end it was an easy and smooth transaction. So glad that having a cheaper insurance policy doesn't mean that you get less. We definitely were satisfied with the level of professionalism that it was handled with, as well as the repairing of the vehicle. Great work Budget, keep up the promise.
Date published: 2019-02-14
Rated 4 out of
5
by
J from
Efficient and clear claims
My dealings with budget direct, the claims handler and the nominated repairer were courteous, clear and efficient. I felt confident we all understood each other and that everything was being looked after
Date published: 2019-02-13
Rated 5 out of
5
by
Mary from
Smooth as silk claims
Wonderful service always and Reliable Staff Service and satisfactory results
Date published: 2019-02-13
