Rated 5 out of
5
by
Lynette from
From go to wow excelent
Very pleased it’s the smooth process in claims and repairs. Hope I don’t have to use it again, but know it would be handles efficiently if needed.
Date published: 2019-02-13
Rated 4 out of
5
by
Christopher from
Easy claims process
Budget direct were super helpful and took care of every detail from a-z. Any queries I had were answered and it made the process so much easier knowing I had someone looking after me.
Date published: 2019-02-13
Rated 5 out of
5
by
Ayman from
Easy to understand
Good value car insurance, easy to respond for a claim and understand situation
Date published: 2019-02-12
Rated 3 out of
5
by
Scott from
They approve your claim, no problem
The claims process works... just slow. 8 weeks from accident till car was at repairer. There wasn’t a concern about them paying. But given the accident happened in a car park and we were stationary, there were ‘at fault’ complications. Still not sure whether the witness was called but we paid the excess and the car got fixed. Not sure whether I will renew.
Date published: 2019-02-12
Rated 5 out of
5
by
Anthony from
Very easy and simple
Excellent service and very understanding always committed to providing a great smooth experience
Date published: 2019-02-11
Rated 1 out of
5
by
Ed from
poor communication, incomplete payout.
i would not recommend Budget Direct (unless you never intend to lodge a claim)
Date published: 2019-02-11
Rated 5 out of
5
by
Anup from
Easy claim process
Easy claim process and no hassles. Claim took some time but it was still a good experience overall
Date published: 2019-02-11
Rated 5 out of
5
by
C M from
Awesome repairer
Our repairers were so professional.From the office staff to the guy with the clipboard and it came back so beautifully clean
Date published: 2019-02-11
Rated 1 out of
5
by
Max from
Claims take far too long
I have been waiting almost a month for my claim to be completed, there has been minimal communication and they needed more information that they didnt ask for at the time of the claim
Date published: 2019-02-11
Rated 5 out of
5
by
Robyn from
Easy, Easy, Easy
I couldn't be happier with the service I got from Budget Direct, always friendly and helpful, the claims process was amazing to me... i called, they recognised my number, had all my policy details, no mucking around... I advised someone had hit me, i provided their details and they approved me over the phone in 10 min, the Panelbeater called me 20 min later; really happy with the repairer also.. it was so easy, I'm really happy...
Date published: 2019-02-11
Rated 1 out of
5
by
Tahlia from
Didn’t help yet RACQ Would.
Need to work on there wording misinformed and ignored when I realized
Date published: 2019-02-11
Rated 5 out of
5
by
Julie from
Great service from Budget Direct
I recently had a broken windscreen and luckily had car insurance with Budget Direct.
They were extremely helpful from the moment I rang them.
Their preferred repairer rang me quickly, got everything underway and kept me informed of when my repair was likely to be done. I had an unusual windscreen that took a few days to get in but they kept me up to date throughout the whole process and once the new windscreen arrived, had me booked in and repaired in no time.
Great service Budget Direct!!!
Date published: 2019-02-11
Rated 5 out of
5
by
Mustapha from
Very professional satff
Happy to Do business with you , easy to communicate with and friendly staff
Date published: 2019-02-11
Rated 4 out of
5
by
Anthony from
Tony Review
had a great experience with the customer center and happy with the experience overall. Thank you
Date published: 2019-02-10
Rated 5 out of
5
by
Prasad from
Very smooth claim process
Fantastic support! Keep your premium low and everyone will buy Budget Direct Insurance!
Date published: 2019-02-10
Rated 5 out of
5
by
Liang from
Competitive and easy to deal with
Budget direct quotes are very competitive and when I had to make a claim, it was processed very quickly and with little fuss.
Date published: 2019-02-10
Rated 2 out of
5
by
John from
Difficult
Budget Direct are generally good to deal with but my last experience was extremely disappointing.
Date published: 2019-02-10
Rated 4 out of
5
by
Cherie from
Easy Claim
The claim was an easy process. All staff I dealt with were pretty amazing and very helpful. My policy went up for a not at fault claim but we will see if that is rectified in the future.
Date published: 2019-02-09
Rated 5 out of
5
by
Alexander from
Very good and easy
Very good insurance company.
Date published: 2019-02-09
Rated 5 out of
5
by
Norelle from
No nonsense no run around no delays
Quick and efficient cannot believe an insurance company could be as efficient like budget wouldn’t even think about changing my insurance company
Date published: 2019-02-09
Rated 5 out of
5
by
Grace from
Quick claim process
Very quick response and great service , satisfied with the repair job. Friendly staff and easy to communicate with. I am happy with the service without any paperwork required.
Date published: 2019-02-09
Rated 5 out of
5
by
Helen from
Excellent service
I would recommend Budget Direct to anyone seeking any type of cover - car, home or contents.
Date published: 2019-02-09
Rated 5 out of
5
by
Gail from
Smooth claims process
We’re more than happy with our experience. We were able to use the repairer of our choice. Everything went very smoothly from start to finish.
Date published: 2019-02-09
Rated 1 out of
5
by
Keith from
None claim
Some hit my car from behind and he was speeding. He touched my back end but no damage.so I never made claim but informed budget direct.
Two months later I escaped my car due to mechanical failure.Then I received claim from speeding guys insurance
I called budget direct and they say to defend me they need excess of $850 but it states if the no damage to my car and I don't make claim ,I do not pay excess until its proven I was in wrong. That have threatened me for money and even without receiving any paperwork or evidence decide to take other side of person in wrong because they want excess. I'm going to court with this as I wont be bullied into paying money to them.
I paid my premium but because I never reinsured with them they do this.
When it goes to court the truth will come out I have evidence I need.
Shame on you budget direct.
Date published: 2019-02-09
Rated 5 out of
5
by
Louise from
Great Service
From the phone call to the repair it was smooth and quick. Great job, thank you.
Date published: 2019-02-08
Rated 5 out of
5
by
Amy from
Stress free
It was so easy to make a claim I was so stressed but the lady was so helpful and calmed my nerves
Date published: 2019-02-08
Rated 5 out of
5
by
Fleur from
Clear, easy to understand (no jargon)
Clear, easy to understand (no jargon), on time professional yet friendly.
Date published: 2019-02-08
Rated 5 out of
5
by
David from Chippo from
Claim made easy!
I made a claim recently on a hail damaged car which turned out to be a total loss. The entire process was made easy with the help of the knowledgeable staff who answered every question each step of the way. Very happy with the way it was all handled.
Thanks heaps Guys.
Date published: 2019-02-08
Rated 5 out of
5
by
Raelene from
excellent service
From the time I called Budget re my accident the whole process was handled professionally and with excellent communication. The repairs were done in a timely fashion and were excellent quality.
Date published: 2019-02-08
Rated 5 out of
5
by
Ezzat from
smooth claims process
The whole claim was completed in a couple of phone calls.
Date published: 2019-02-08
