Rated 5 out of
5
by
Alicia from
Quick and easy!
Quick call on a Friday evening and everything was sorted for me then and there! Budget Direct connected me to the relevant services quickly and the process was smooth as could be... for a company FAR cheaper than anyone else I was a happy customer.
Date published: 2019-02-08
Rated 1 out of
5
by
Victoria from
Misleading and wont renew
Was happy with Budget until we needed to claim - staff member did not advise us correctly and it cost us money - very unhappy and will not renew our 3 policies when they are due
Date published: 2019-02-08
Rated 5 out of
5
by
Gino from
Smooth claims process
Really seamless process. Stress free, from making the claim to getting the damage assessed and then repaired.
Date published: 2019-02-08
Rated 1 out of
5
by
Steven from
Poor
Very poor customer service unable to deal with claims in a timely manner
Date published: 2019-02-08
Rated 5 out of
5
by
Al and Sal from
Our claim was very well handled
Based on our experience we would certainly recommend Budget
Date published: 2019-02-08
Rated 5 out of
5
by
Philip from
Fast, fair claims process
Budget's handling of my hailstorm claim was fast and fair. Offered several options to resolve the situation and knowledgeable staff. Process very well organised and finalised quickly.
Date published: 2019-02-08
Rated 5 out of
5
by
Sean from
Smooth claims process
Friendly and very helpful staffs, quick response ,I really appreciate your help
Date published: 2019-02-08
Rated 5 out of
5
by
Happy customer from
Seamless process
Staff are very respectful and knowledgeable. My options were explained to me clearly - which was a great relief to me!
Date published: 2019-02-08
Rated 4 out of
5
by
Venkat from
Smooth Claims Process
The process was easy and all commitments followed through
Date published: 2019-02-08
Rated 1 out of
5
by
Sasa from
Not great
No communication and to forever to call back
Date published: 2019-02-07
Rated 2 out of
5
by
Jenny from
Procedures that are very confusing
Recently my car was in a bad hail storm (Dec 2018)and was so badly damaged it was not worth Auto and General repairing . I was given the option to buy it back at the salvage price which I did. Auto and General paid me out on the car and then issued a letter saying it was a statutory write off and my plates were to be handed in and the car to be de registered. This is so not what was discussed or supposed to happen. The assessor who wrote my car off told me to take a letter to the RMA. When I got there the girl advised me not to hand the form in as my car then would go on the statutory write off register and I could not insure it at all. In the mean time i had re registered it and re insured it 3rd party with Auto and General again. Sooooo I rang Auto and General and told them not to go ahead with the statutory write off as per my letter from their claims dept. They said dont worry about the letter its just a procedure we have to do. How confusing for me as the customer getting a letter that does not match up with the actual procedure. I am lucky as i have worked in the insurance area and understand basics but alot of people dont and if this had gone ahead and my car was on the statutory write off list the repercussions from that are massive and not in any way worth the exercise I just did of buying my own car back. Check everything - at the end of the day I was told so many different policies and procedures that were incorrect.
Date published: 2019-02-07
Rated 4 out of
5
by
Tuan hoa from
Seamless claim
The claim process is nice and straight forward, making Budget Direct a good value insurer. Highly recommended.
Date published: 2019-02-04
Rated 5 out of
5
by
Sue from
Very customer focused
Easy to understand and complete the claims process. Very friendly and informative staff. Friends had mentioned that the claim process would be challenging but with Budget it was clear and user friendly.
Date published: 2019-02-04
Rated 5 out of
5
by
Ellesa from
Smooth claims process
Budget Direct were extremely helpful, from the online chat person, to the assessor & the other staff that I needed to talk to about our recently claim for hail damage. They were efficient & prompt with their responses. I would highly recommend them.
Date published: 2019-02-03
Rated 5 out of
5
by
Jane from
Easy
Easy to claim and consultant clear and precise the claim was resolved quickly
Date published: 2019-02-03
Rated 5 out of
5
by
Infinity1101 from
Insurance company which is easy to deal with
Good insurance company which offers value for money, and good online portal to be able to make changes and handle claim matters.
Date published: 2019-02-03
Rated 5 out of
5
by
Peter from
Very quick and easy process
Very friendly and efficient staff processed insurance claim very quickly I was amazed how easy it was from start to finish.
Date published: 2019-02-03
Rated 5 out of
5
by
Nazanin from
Excellent claims process.
The team at Budget were very professional and thorough. They took ownership of everything and I didn’t have to go through any of the complicated processes that other insurers typically have, to get my claim through. The process, repairs and team were wonderful. Thank you.
Date published: 2019-02-02
Rated 5 out of
5
by
Ryan from
Very easy, service was brillant
Very easy to make a claim, claims manager was brilliant 10/10
Date published: 2019-02-02
Rated 3 out of
5
by
Zidorius from
Right off claim
Budget direct needs to find wreckers that allows the owner to remove his belongings from the car
Date published: 2019-02-02
Rated 5 out of
5
by
Dionne from
Excellent experience with my claim
Everything in my dealings with budget direct has been positive
Date published: 2019-02-02
Rated 1 out of
5
by
First claim in many years from
First claim in many years
Budget Direct is a disgrace. My first claim, as a result, of a learner driver damaging property, was met with the comment that "you are no longer considered a rating one driver and your premium will be increased next year".
Date published: 2019-02-02
Rated 4 out of
5
by
Edward from
Easy and fast claims process
Good service and quality of repairs. Would recommend
Date published: 2019-02-02
Rated 5 out of
5
by
John Pennells from
Happy result from an unhappy situation.
I was unfortunate to have our vehicle damaged by hail in the 20th December major storm.
Budget Direct were a pleasure to deal with, organising for the vehicle to be assessed and then following through
till the completion of the claim process.
Date published: 2019-02-02
Rated 5 out of
5
by
Sue from
No Fuss claim
From first contact with Budget Direct to final repairs on my vehicle by your repairer I did not see one piece of paperwork. Easy Peasy. Thankyou!
Date published: 2019-02-01
Rated 1 out of
5
by
Paul from
Pauls claim issues
All very good except one point when we had the shell game, moved from one department to another then back to the last department
Date published: 2019-02-01
Rated 1 out of
5
by
Pratik from
Not fair claim process
Why did we get high premium for falling years to come when this was our first mistake in 10 years
Date published: 2019-01-31
Rated 5 out of
5
by
Tony from
Smooth and easy process
Easy online process, efficient phone call follow-up and excellent repairer service
Date published: 2019-01-31
Rated 5 out of
5
by
Simon from
Smooth very good
Excellent insurance campany in Australia in terms of price and service
Date published: 2019-01-29
Rated 5 out of
5
by
Ken from
Hail Caesar.
Pleasant, easy claims process with good follow-up and a speedy payout. How it should be.
Date published: 2019-01-29
