Rated 5 out of
5
by
Anne from
Easy process
Easy process especially at a busy time of year. Highly recommend
Date published: 2019-01-29
Rated 5 out of
5
by
Eva from
Smooth claims process!
Being my first accident, I was worry that it would be a complicated process to get my claim sorted but it wasn't! Simple 1 2 3, Submit, Claim and repaired, even during the Christmas period I was kept informed every step of the way.
Date published: 2019-01-28
Rated 3 out of
5
by
Karen from
Good but slow as we are in WA (wait Awhile)
Good and thorough in viewing of damage and repairs
Date published: 2019-01-27
Rated 5 out of
5
by
Elida from
Claim process
Excellent job no problem with the claim process. The car was repaired at the amount of they said they would. At every stage they send you a message at what stage is the repair.
Date published: 2019-01-27
Rated 3 out of
5
by
Adam from
The claims process was complete in a timely manner
Although the claims process was complete in a timely manner, I wouldn't use Budget again unless their "not-negotiable" underwriting conditions were more inline & consistent with other insurers in the industry. Budget appears cheaper on the surface, however more costly in the longer term. Take the time to analyze the terms & conditions in their quote in depth. Don't leave a stone unturned, because I guarantee you, they won't. TRUST ME.
Date published: 2019-01-27
Rated 1 out of
5
by
Adam from
Great
Awesome
Date published: 2019-01-26
Rated 5 out of
5
by
James from
Stress free relief
My car was involved in a car park incident whilst unattended leaving my car a little bit worse for wear. Fortunately the incident was witnessed and details left under my wiper blade. I immediately contacted Budget Direct was I was 'walked' through the procedures i.e. reporting to the Police with all the details and Budget's on-line Customer claims was a breeze. I was directed to an assessor, car booked in and I got my car back a day earlier! Excellent service.
Date published: 2019-01-26
Rated 5 out of
5
by
Ian from
Simple,smooth easy process.
In over 40 years of driving I've never made a claim with this being my first the budget team made me feel at ease and humanized the process so I could fully understand it . Thank you..
Date published: 2019-01-25
Rated 5 out of
5
by
Lal from
Fantastic claim process
Recent claim process was a great experience, everyone from the person attended the phone to the repairer has done a great job, highly satisfied.
Date published: 2019-01-25
Rated 5 out of
5
by
Diane from
Satisfied Claim Process
I recently had minor accident in my vehicle. It happened just prior to Christmas & I require my vehicle to get to work every day.... . Budget assessors inspected within the week of accident & had my vehicle towed to a smash repair. They were too busy to look at my veh before Christmas period & then were closed over Christmas. Budget organised an authorised repairer to come & assess my veh at the smash repairs & organised all repairs to be carried out & had my veh back to me a week before Christmas. Awesome service !!
Date published: 2019-01-25
Rated 1 out of
5
by
Anthony from
Poor process
You should back your customer , rather than a repairer who you recommended that did a poor job.
Vehicle had to return to repairer for another 5 days , and still did not come back satisfactory
Date published: 2019-01-24
Rated 1 out of
5
by
Nick from
Crap
Absolute joke very hard to deal with and didn’t want to insure me after a minor accident would not recommend at all
Date published: 2019-01-24
Rated 1 out of
5
by
Laura from
Incredibly disappointing claims service
So incredibly disappointed with Budget Direct and how they've handled my first AND only claim in five years of being a loyal customer. Following both mine and my partner's cars being stolen from our property back in September 2018, Budget took weeks to process my claim and taking over 3 weeks to just assess the damage to my car. My husband, who may I add is with Youi, received his payout within a week and promptly purchased and picked up a new car.
Every time I contacted Budget, a new person answered the phone with no prior knowledge of the claim and failed to provide me with any up-to-date information as to the whereabouts of my car, whether it had been towed or not and the waiting times involved. On Saturday 8 September, when I first submitted my motor claim, I was told there was a 7-day waiting period for the assessment. I called every day after that and not one person could give me a straight answer. At one point, I was told the assessment would take place on either a Friday or Saturday. I called Saturday morning and was informed that assessors didn't work weekends. After three weeks of waiting for a result on whether my car would be written off or fixed, they took it to a smash repairer when it was clearly stated that the damage was purely mechanical. Did I mention that they did this twice? Yep, they took it to a smash repairer on the Friday and did the exact same thing today which resulted in having to start the whole process again.
I ended up having to get the ombudsman involved to help resolve the dispute that occurred with Budget Direct. We came to an agreement but as soon as it was all over I promptly changed insurance providers. I was incredibly disappointed at the service I received and won't be recommending Budget Direct to anyone I know. Having a car stolen is stressful enough, but then to have to deal with an incompetent insurance company just takes it to the next level.
Date published: 2019-01-24
Rated 5 out of
5
by
Robert from
Smooth claims process.
A large vehicle ran into the back of my car, I was able to lodge my claim on the phone with Budget Direct which was very efficient. I went to the assessment centre, the car was taken from me then and sent to the repairer who kept in contact with me until the car was ready to be collected. All ran smoothly.
Date published: 2019-01-23
Rated 5 out of
5
by
Arman from
Excellent customer service
Claiming is so easy and very understanding
Not too much question or kinda interrogation kinda thing I thought like other insurance company that almost don’t wanna make you claim at all
Highly recommended
Date published: 2019-01-22
Rated 4 out of
5
by
Nunzio from
No hassle claiming
Only took one phone call, a few questions and car was booked in for repairs the following week.
Date published: 2019-01-22
Rated 5 out of
5
by
Thanh from
Excellent service!
My experience with Budget Direct has been very satisfactory from lodging the claim to collecting the car from the repairer, everyone has been friendly and professional. I am very impressed with the quality of the repair.
Date published: 2019-01-22
Rated 5 out of
5
by
Happy Customer from
Nothing too hard
Excellent service! Very helpful, friendly, and efficient.
As this was my very first claim (ever), I was not able to compare this experience with a previous one.
Having said that, BD was very patient with me and explained the entire process from A-Z.
Thank you for your assistance with everything. My car was repaired and looks like new again.
Date published: 2019-01-22
Rated 5 out of
5
by
Naseer from
Smooth
Very good service insurance god bless u and bless ur family
Date published: 2019-01-21
Rated 5 out of
5
by
Maree from
Smooth claim. Stress free
Budget direct made it easy to claim and stress free.
Date published: 2019-01-21
Rated 5 out of
5
by
Katelan from
Budget Direct - what a breeze!
Budget Direct were so easy to deal with. Everyone I spoke with was friendly and professional. The claims process was really smooth and efficient.
Date published: 2019-01-21
Rated 5 out of
5
by
Rebecca from
Straightforward and clear claims process.
After a serious car accident, the last thing you need is a traumatic claims process and Budget Direct understand this. From the beginning of the process to my car being written off to a replacement car being purchased through their new car replacement policy, everything was all done in 5 weeks which is amazing. I was kept in the loop every step of the way and every person I spoke to was clear on what was happening. The process could not have gone better and I heartily recommend Budget Direct to anyone who will listen. I have used the phrase ' i love my insurance' more than once over the past few months which is probably quite a rare phrase to hear.
Date published: 2019-01-21
Rated 5 out of
5
by
Noeleen from
Easy
I was very pleased with how I was treated. I was glad to be able to use my local smash repairer.
Date published: 2019-01-20
Rated 2 out of
5
by
Narelle from
Lengthy process
They ask way too many questions and when you make a claim ask the same questions again and then want you to provide a driving history before the will pay.
Date published: 2019-01-20
Rated 5 out of
5
by
Swastika from
Easy claims process
No hassle while processing the claim. Well looked after. Great service.
Date published: 2019-01-20
Rated 1 out of
5
by
Kushru from
My car's paint is damaged post repairs
My car's paint is damaged and they said they will call back! They haven't.
Date published: 2019-01-20
Rated 5 out of
5
by
Tony from
Smooth claim process
Budget Direct is easy to work with premiums are pretty fair customer service is excellent recommend to all people
Date published: 2019-01-18
Rated 4 out of
5
by
Roger from
easy claims process
never made a claim in the past and was apprehensive about this one but all went smoothly.
Date published: 2019-01-18
Rated 4 out of
5
by
Samuel from
Easy over the phone
It was easy with telephone claiming. Minimum of effort required
Date published: 2019-01-18
Rated 1 out of
5
by
Jason from
They don't want your business if you claim
My policy was not renewed because I claimed after hitting a few kangaroos.
Date published: 2019-01-17
