Rated 5 out of
5
by
Alista from
Quick, easy and professional.
The process to enroll my claim, book the assessment, conduct the assessment, book in the repair date and complete the repairs was extremely quick, easy and professional. From accident to driving away with my repaired vehicle was only 2 weeks and this included a week in repairs.
Date published: 2019-01-15
Rated 4 out of
5
by
Mark from
Glad I made the switch
My wife and I recently made the switch from another more expensive insurer to Budget Direct. Within the first few months we had to make a claim for a car incident. Very surprised with the prompt action on our repairs and extdemely satisfied with the preferred repairers quality work. They even cleaned and vaccuumed the vehicle before we picked it up! Thanks Budget Direct!
Date published: 2019-01-15
Rated 5 out of
5
by
David from
Couldn't be easier
Very happy with the repair job and how easy and quick it was sorted out
Date published: 2019-01-15
Rated 5 out of
5
by
Janis from
Smooth claim
Recently had to have my car repaired Budget Direct were super efficient had my car back on the road in 3 days
Date published: 2019-01-15
Rated 5 out of
5
by
Susan from
Fast and. No stress
Your service is fast and make me comfortable to deal with you. Politeness is great. Helpful snd thorough
Date published: 2019-01-15
Rated 5 out of
5
by
Adam from
Excellent claim process
Excellent process..... faultless. Staff empathized with the process who were very good.
Date published: 2019-01-15
Rated 5 out of
5
by
Nora from
Smooth claim for Windshield
My claim for windshield replacement was processed by phone on Sat morning. I was informed that it'll take 4 days to process but by Mon morning, I received a phone call from the windscreen repairer booking me for Tue, the next day. The Budget customer service and the appointed repairer were very efficient and professional when dealing with me. The high rating is for the efficiency in handling my request and turnaround (response) time. The bonus is having to deal with real professionals.
Date published: 2019-01-14
Rated 5 out of
5
by
Diwash from
Easy claim process.
Fantastic service and easy claim process. Professional customer service which tailor clients needs.
Date published: 2019-01-14
Rated 5 out of
5
by
KM from
Claim
Easy claim process very prompt assessment and repair
Date published: 2019-01-14
Rated 1 out of
5
by
Lanita from
Lanita
Wish the Customer relations team provided more information and Clear information. Alot of information provided was either Part information or not enough or just the basic information needed.
Date published: 2019-01-13
Rated 1 out of
5
by
Claire from
Hardest longest claim ever
Budget direct do not manage claims well. From start to finish I had to constantly call for updates and it was only due to my calls that prompted things to happened. This was so stressful and such a hassle. I felt like I was managing the claim for them. Never again budget. I've moved on.
Date published: 2019-01-13
Rated 1 out of
5
by
Maria from
Very poor service, unreliable insurance
I would never recommend Budget Direct. After paying a car insurance for one year and a half, we had a first claim for which they gave us a very unfair and unprofessional treatment. Budget Direct did not have their terms of conditions clear one year ago, and know we are suffering the consequences of being refused for being foreigners. They refused the payment of our claim, canceled our insurance, and don’t even want to reimburse us the annual cost we payed. Moreover, they do not comply with the times they compromise, having to push for a quick solution, always being us who contact them.
You may be paying a lower price for an insurance with Budget Direct, but you will end paying the consequences, as now we are.
Date published: 2019-01-13
Rated 5 out of
5
by
Ashil from
Excellent
Best customer service quick results I'm very happy with a processing
Date published: 2019-01-12
Rated 5 out of
5
by
Ross from
Seamless claim process
From my initial contact with a claims officer when asking questions about the process as I had not made an accident claim for many years I found that lady to be most helpful and dealt with my questions about excess payment and possible premium increase due to claim when the accident was not my fault in a most positive manner. This was followed through to the damage assessment person at the Assessment Centre who was very pleasant and dealt with this quickly.
Date published: 2019-01-12
Rated 5 out of
5
by
Julie from
Seamless claims process
Doing the claim online was straightforward and much easier than I thought it would be - it really was a relatively hassle-free process so on the basis of this experience I have just renewed my policy with Budget Direct.
Date published: 2019-01-12
Rated 5 out of
5
by
Maurie from
Very efficiently handled
Had a badly cracked windscreen. Just a simple phone call to Budget claims people and they lodged the details into their system no forms or silly questions, lady was quite helpful actually. Got an email virtually same day saying approved repairer will make contact , good service indeed from Budget.
Date published: 2019-01-12
Rated 5 out of
5
by
George george from
Easy process!
Thank you for all your help and I will continue to use budget direct.
Date published: 2019-01-12
Rated 5 out of
5
by
Theo from
Great service
I was very happy with my whole experience the fact that my accident was not my fault my claim was easy to do through the phone. It was all easy and smooth. the staff was very helpful and they were very concerned with my wellbeing. thank you for your personal touch I wasn't made to feel like a number. Kind regards Theo
Date published: 2019-01-12
Rated 5 out of
5
by
Brian from
Prompt, friendly and efficient
My claim was dealt with promptly and efficiently by a friendly, helpful staff, I could not be more happy with the treatment I received.
Date published: 2019-01-12
Rated 1 out of
5
by
K from
Bad insurer
Because of 2 minor incidences w. It my fault and 1 my husbands fault BD decided not to renew my insurance and change my lifetime no claim discount to 3 years. Not impressed
Date published: 2019-01-12
Rated 5 out of
5
by
Jacqueline Toni from
Smooth and easy claim
I had a very good experience when I submitted my claim the whole process from start to finish was easy and carefree
Date published: 2019-01-12
Rated 5 out of
5
by
Susan from
No paperwork at all!
No fuss service, all staff I dealt with was very friendly and helpful.
Date published: 2019-01-11
Rated 5 out of
5
by
Logan from
Easy and quick claims
My claim was quickly dealt with my Budget Direct, helping my choose one of the repairers, everything clear and easy to understand.
Date published: 2019-01-11
Rated 5 out of
5
by
Pathik from
Great support and follow up
Budget direct is good in terms of flow up and passing claim
Date published: 2019-01-11
Rated 5 out of
5
by
Christian from
Pain free claim process.
Excellent customer service. Staff was there to walk you through every step of the way. Knowledgeable and willing to accomodate you through. They would also consider your loyalty of the company e.g. unchanged star rating even if you make a claim. Highly recommended it to my family and friends for their competitive prices as well. Keep up the good work budget direct.
Date published: 2019-01-11
Rated 5 out of
5
by
John from
Easy process
Simply the best in business and most competitive, Budget has created a lot of credibility with me.
Date published: 2019-01-10
Rated 5 out of
5
by
Sharon from
Great Customer Service - Quick & Easy Process
I lodged my claim on-line & was contacted the next morning. Staff were very helpful & friendly and arranged everything for me. The crash repairer that repaired my car was just as professional and the whole process was Quick & Easy.
I would highly recommend Budget Direct - Extremely happy!!
Date published: 2019-01-10
Rated 1 out of
5
by
Gregg from
Not happy Jan
It is a shame that I can't give a positive review for Budget Direct, this is due mainly to their lack of communication with me about the claim process. I was promised on two occasions that BD would get back to me within 24 hours, this on one occasion was well over a week and I contacted them.
Even though the repairers did a great job they were a great distance from my home and I feel that BD should have repairers in more areas not limited to just a few
Date published: 2019-01-09
Rated 5 out of
5
by
Elias from
Logical and accomodating claims process
Logical, friendly and helpful customer service. They ensured all my answers were clearly answered and went out of their way to help give me extra information and options to make the claims process easier.
Date published: 2019-01-08
Rated 5 out of
5
by
LG from
easy to deal with
Takes all the pain out of having an accident to deal Budget direct:) Great service
Date published: 2019-01-08
