Rated 1 out of
5
by
Mark from
Frustrating
The entire process was frustrating and stressful. The claim seem to go on for ages. I run a business with 20 vehicles insured with NRMA AAMI and BUDGET. The business has been in operation for 27 years and Budget is the only insurance provider that has been difficult to deal with.
Date published: 2019-01-08
Rated 3 out of
5
by
Uthpala from
Customer service was fantastic and smooth
Budget direct is a great company. They need to choose quality accident repairer s .
Date published: 2019-01-08
Rated 5 out of
5
by
TrIsh from
Good service
No waiting on the phone, claim processes was easy and went through quickly.
Date published: 2019-01-07
Rated 2 out of
5
by
Liam from
Claims
It took a month for claims to make a decision I had to call to get answers. I found this annoying because i was always chasing them to get a decision made
Date published: 2019-01-03
Rated 5 out of
5
by
Lily from
Simple Claims process
I claimed with Budget Direct after reversing into a parked car. No judgment or negative comments passed. I felt awful when the incident happened and budget direct put me at ease.
Date published: 2019-01-02
Rated 5 out of
5
by
Sebastian from
Very easy . Treated fairly
Great customer service and really polite and helpful staff. Very quick and easy insurance when needed
Date published: 2019-01-01
Rated 5 out of
5
by
Elizabeth from
Professional claims process
The people I spoke to handled my claim in a very professional yet personable way.
Date published: 2018-12-29
Rated 1 out of
5
by
Jaber from
Unprofessional
Regret that I signed up with Budget Direct, it was not helpful at all and I believe that it wasn’t fair whoever I am regretting now that I signed up with Budget direct
Date published: 2018-12-27
Rated 2 out of
5
by
Mizanur from
Unprofessional Repairer
Repairer took the promising two weeks repair time, but lingered to three weeks after pushing hard to finish the job. It was like, I am at their mercy, they will do whenever they can. After I got my car back, found the rubber on the dash board at the front passenger side cut in quite a few places and dust impregnated in the rubber in a few places, not cleaned up. This repairer should be unlisted from Budget Direct database.
Date published: 2018-12-26
Rated 1 out of
5
by
James from
Bad experience
Still waiting for the car to be repaired after 5 weeks of not having our car and still not repaired correctly and is unsafe to drive.
We also gave the repairers 2 car keys to only get back 1. And then being told that we only gave 1 key to the repairers and tow truck guy, the assessor made out i was lying about the key due to the tow truck and repairers saying they only had one.....
But conveniently they found the 2nd one when the car went back to be repaired the 2nd time...
And we now have the car back from the 2nd repair but still not repaired and unsafe to drive still going through the process of getting our car fixed 5 weeks later.
Date published: 2018-12-23
Rated 4 out of
5
by
Luke from
Smooth claim process but be careful of repairer
My car is still awaiting the final part from my repairs 1 month later. No communication from them at all, budget direct need to keep an eye on who they endorse
Date published: 2018-12-23
Rated 1 out of
5
by
Mujgan from
Very bad experience
Claim rejection with a very rude attitude. Insurance assessor was threatening me I will not be able to insure my car in entire Australia.
Date published: 2018-12-23
Rated 5 out of
5
by
Peter from
Help when help is needed
after having a small incident with the car we were able to get this repaired very very quickly our than any fuss from administration and the price was as was expected there were no other surprises in the process well done.
Date published: 2018-12-22
Rated 1 out of
5
by
Alison from
Cancelling my policies stat
My first ever time claiming, and it was hideous. I was eventually found not at fault, 7 or so weeks after the initial claim. BD seemed to want to just claim dual at fault as their assessors were to incompetent to make a decision either way. All contacts (bar contacts from the finance department requesting the excess be made despite me not being found at fault at that time) had to be initiated by myself. My witness wasn’t contacted for a month after the incident. After I threatened to take my claim further (ombudsman), my claim was magically put through not at fault ‘by discretion’. Ridiculous experience, cancelling my home and car insurance in the new year.
Date published: 2018-12-22
Rated 5 out of
5
by
Wayne from
Fast claims process
Very fast no hassle process. Claims advisor helped all the way. Thanks
Date published: 2018-12-21
Rated 1 out of
5
by
Stephen from
Slow claims process
I had to keep calling the process team daily an no one would provide me with information
Date published: 2018-12-21
Rated 5 out of
5
by
Susan from
Speedy assessment and repairs
An appointment was arranged quickly and repairs completed in 5 days.
Date published: 2018-12-21
Rated 5 out of
5
by
Maggie from
Quick easy process
Quick service with great follow up and organised repairs
Date published: 2018-12-21
Rated 4 out of
5
by
Deane from
Delivered what was promised
I was happy with getting my windscreen replaced, the only issue I had was that the time it took, a week later than first expectation given to me, but when the work was done it was done very well and I am very happy with the work carried out.
Date published: 2018-12-21
Rated 5 out of
5
by
Paul from
Smooth claims and no stress process
Quick and easy from start to finish,the online claim process was easy to follow,the customer service was excellent
all round as was the repairs..
Date published: 2018-12-21
Rated 5 out of
5
by
Danielle from
Quick claim process
Making a claim was incredibly simple and was instantly approved. They made contact with a repairer so i didn't have to which made it much simpler and easy to do.
Date published: 2018-12-20
Rated 5 out of
5
by
Michelle from
Simple and quick
We submitted a claim for windscreen replacement online. On the same day we received a phone call from the repairer to book a time. Very happy with the process and outcome.
Date published: 2018-12-20
Rated 5 out of
5
by
Johnley from
Fine process
Not completely easy. Though when I lodged a claim online, I had put in all the information but later in the claim found that some information(3rd party) were missing and hence had to give a call and make sure it was updated accordingly.
Date published: 2018-12-20
Rated 5 out of
5
by
Sam from
Excellent efficient very prompt experience.
Perfect experience
Date published: 2018-12-20
Rated 5 out of
5
by
Geoffrey from
Clear instructions
Clear and precise instructions with an understanding of what I expected
Date published: 2018-12-20
Rated 5 out of
5
by
Barry from
Excellence
Everything with Budget is very simply done and easy to understand.
Date published: 2018-12-20
Rated 1 out of
5
by
Ian from
hopeless
Had send a video many times the staff could not open it One claim after paying for claim protection renewal was three times more
Date published: 2018-12-18
Rated 3 out of
5
by
Nathan from
No time frames met
I don’t want to waste my time as no one seems to listen and change anything anyways from complaining
Date published: 2018-12-18
Rated 5 out of
5
by
Samantha from
Quick
Such a quick process. Never had a problem dealing with budget direct.
Very fast at processing claims.
Date published: 2018-12-18
Rated 5 out of
5
by
Susan from
Smooth Smash
After an unfortunate clash with a post I found Budget Repair very easy to deal with, they kept me informed and quite quickly all was back to noramal..Thank you.
Date published: 2018-12-18
