Rated 4 out of
5
by
Vlatko from
Satisfactory claim process
At the end, I’m happy with the claim experience. The repair was very well done and very fast which was more important in my case.
Date published: 2018-12-09
Rated 5 out of
5
by
Laura from
Smooth Sailing
Very easy to claim - was an at fault claim but budget delt with it all very easily
Date published: 2018-12-09
Rated 5 out of
5
by
John from
Easy process
Everything went smoothly from initial claim to collecting vehicle
Date published: 2018-12-09
Rated 1 out of
5
by
Laurie from
Not fix everything
The assessor would not fix the glove box that was broken in the accident. He sey he could not see how it broke and would not fix it. Me it was not broken before.
Date published: 2018-12-08
Rated 5 out of
5
by
Terry from
Minimal Angst
My recent claim was as painless as it was possible. Online claim simple, arranging repairs easy, kept in the loop at all times, very happy with repairs. I would/have already referred friends and family to Budget Direct as a result of my recent claim experience.
Date published: 2018-12-08
Rated 5 out of
5
by
Sandra from
Understanding and courteous handling of claim
The claims assessor made me feel very relaxed. He was proficient in his knowledge and very capable. Handled everything efficiently and quickly.
Date published: 2018-12-08
Rated 5 out of
5
by
Michael from
Smooth claim process
Easy to deal with, quality work,very happy with service
Date published: 2018-12-08
Rated 5 out of
5
by
Colin from
Making a claim no worries.
After hitting a kangaroo the claims department couldn’t have been more helpful. The repairs were completed on time and without hassles. Thank you Budget Direct.
Date published: 2018-12-07
Rated 5 out of
5
by
Caron from
Great experience
My car was hit while parked and the driver who hit me wasn't organising repairs or returning my messages so I asked my insurance people - Budget Direct - to take care of it and from that point on it went beautifully, no problems at all, very happy with the entire process.
Date published: 2018-12-07
Rated 4 out of
5
by
Lucinda from
easy to deal with company
We have had a very good service from Budget, very clear, friendly and good prices and swift action,
Date published: 2018-12-07
Rated 5 out of
5
by
Gianni from
Xcellent claim process
Great attention to claim with professional replacement and installation.
Date published: 2018-12-07
Rated 5 out of
5
by
Yvonne from
Above and beyond service
Ladies in the office were extremely pleasant to deal with.
The end result was excellent.
Kept in contact with me throughout to keep me up to date was first class. I never had to be the one to initiate a call.
I haven't had service like this for years!
Date published: 2018-12-07
Rated 5 out of
5
by
Joshua from
Very clear
The team are very efficient easy to talk to and they made me feel like I knew them.
Date published: 2018-12-07
Rated 5 out of
5
by
Derek from
Excellent claims process
Reasonable time for repair and top quality workmanship
Date published: 2018-12-07
Rated 1 out of
5
by
Kraig from
Took way too long
Took a week to pick up my car because of my case manager being sick. Repairer took way too long. $1300 in car rentals later I finally got my car back
Date published: 2018-12-06
Rated 5 out of
5
by
Henry from
Exceptional service
Exceptional service From start of claim to completion of repairs
Date published: 2018-12-05
Rated 5 out of
5
by
Judith from
smooth claims process
All claims process was extremely satisfying but was informed because i was not at fault and would not lose my no claims rating i proceeded to get an online quote for a new car i had to purchase which came in around $455 so when i rang to purchase the girl told me it would be around $560 from memory i queried why and she said it was because of the accident which i was absolutely faultless in so i received another quote from bingle which came in around $437 so i purchased my new insurance from bingle.
Date published: 2018-12-05
Rated 5 out of
5
by
John from
All timely !
Very good quality work !! Everything was done so fast and on time I didn,t miss anything !!
Date published: 2018-12-04
Rated 5 out of
5
by
Beverley from
EASY CLAIM
i HAVE DEALT WITH OTHER INSURANCE COMPANIES, BUT FROM BEGINNING TO END I FELT LIKE THE GIRL READ MY MIND WHEN I RANG WITH THE ACCIDENT DETAILS AND CALMED ME STRAIGHT AWAY. THE WHOLE SERVICE WAS AMAZING FROM BEGINNING TO END
Date published: 2018-12-04
Rated 5 out of
5
by
Sarah from
Super easy online claims process
I couldn't believe how easy it was to submit my car insurance claim online. I didn't have to make one phone call to Budget Direct. I completed the claim form and submitted it online. I was then provided details of an insurance assessor close to my address and could make an appointment directly with them online via Budget Directs website. Following the assessment, I received confirmation that my claim had been approved and all I had to do was to pay my excess before collecting the car from the repairer.
Date published: 2018-12-04
Rated 5 out of
5
by
John from
Better than new
We had minor rear end damage thanks to a careless driver to our very low mileage 2011 Mazda 2.The Budget team were very helpful and informative.We presented our car to the repairer (Westside Collision Center - Yamanto),for assessment where they mentioned how well we looked after the car.We arranged a 3 day window for the repair.The vehicle was repaired on time and when i inspected the vehicle i could not find any issues.Its been a week since repairs and i still can"t believe how well the repair looks,i have looked everywhere for faults and can not find a thing wrong apart from the better paint finish than new- even the metallic paint match is perfect.Highly recommend Budget Direct as insurer and their repair network.No dodgy repair on our claim.
Date published: 2018-12-04
Rated 5 out of
5
by
Steven Duke senior from
Smooth and easy claims process
I would like to thank budget direct for making my claim very easy at a stressful time for me! Thanks again
Date published: 2018-12-04
Rated 4 out of
5
by
Chris K from
Easy claim process
Good value for many premium, no problems with claim, fest class repair. That what you would expect from insurance.
Date published: 2018-12-03
Rated 1 out of
5
by
Simon Wotherspoon from
A disgrace.
Premium jumped 85% from 2017 to 2018. Claims process disgraceful.
Date published: 2018-12-03
Rated 1 out of
5
by
Matthew from
Poor experience, still not happy.
Budget for a reason. 3 weeks from the day my car was picked up, to returned to me. And still needing the repair fixed.
Zero communication before, during and after the process. And they found the cheapest solution to the repair.
Everything they do is Budget.
Date published: 2018-12-03
Rated 1 out of
5
by
Andrew from
Full comp & got policy & claim cancelled
Full comprehensive and got policy and claim cancelled Due to a one month suspension 4 1/2 years ago
Date published: 2018-12-02
Rated 4 out of
5
by
Hieu from
Smooth Claim Process
Smooth and reasonable claim process on the incidence with my vehicle although it wasn't my fault.
Date published: 2018-12-02
Rated 5 out of
5
by
Jennifer from
smoothest insurance claim ever!!
I cannot fault Budget Direct on their smooth, caring and professional manner in which they handled my claim. My car was damaged as a result of a near collision between vehicles in front of me that resulted in me running over debris flicked into my path. My car had significant damage underneath without looking too bad from the front, and I was devastated and upset. The whole process was made easier to deal with due to Budget's claims department being fair, understanding and flexible with how best to sort out repairs, as my car was stuck at the local dealership which was where I limped to after the accident. Even the dealership praised Budget on how easy it was to deal with them, as they were in general scathing about insurance companies!.
Date published: 2018-12-01
Rated 5 out of
5
by
Enrico from
Could not have been easier.
This was my very first car accident and insurance claim since I got my license 18 years ago.
From the easy data entry to the info provided about the progress of my claim, I could not think of making this process easier.
Will continue to use Budget Direct as my preferred car insurance.
Date published: 2018-12-01
Rated 1 out of
5
by
Manav from
VERY POOR FOR CLAIM
VERY POOR.MADE A MISTAKE SWITCH TO BUDGET TO SAVE FEW BUCKS.I DID NOT REALISE THAT AFTER CLAIM IT IS GOING TO BE SO RUDE TO TALK WITH THERE STAFF.GOING BACK TO AAMI ATLEAST MILLION TIMES BETTER SERVICE .
Date published: 2018-12-01
