Rated 5 out of
5
by
Brad from
Motor insurance
Great service and price
Date published: 2019-02-26
Rated 5 out of
5
by
Ricardo from
Great price easy process
Best price of all the insurers I searched as well as having very comparable benefits compared to the others.
Date published: 2019-02-26
Rated 5 out of
5
by
Wendy from
Satisfactory Help
The phone call was handled quickly and to my satisfaction. Operator was helpful and easy to deal with
Date published: 2019-02-26
Rated 5 out of
5
by
Hayley from
Nice, easy, quick
I sorted my insurance out easily, and fast for good price :)
Date published: 2019-02-26
Rated 2 out of
5
by
Lisa from
Very non empathetic
I had a tragic event and felt there was no compassion .. it was like dealing with a robot
Date published: 2019-02-26
Rated 5 out of
5
by
Renay from
So Easy
I was able to complete the whole process quickly online.. was super easy.. It was the easiest step in buying my new car.. great price too and simple to add the extra option I wanted..
Date published: 2019-02-26
Rated 1 out of
5
by
Jade from
Not worth it.
They took over 2 weeks to process my claim regardless of getting all of my information and paperwork within 24 hours of the initial claim request. They said it would take 2 days at the most, so I gave the other party an unrealistic time frame as they needed a hire car and couldn't. They said they would call back and never did - I had to continuously chase it up.
Date published: 2019-02-25
Rated 1 out of
5
by
Stephen from
Budget by name and budget by service.
Our car had to return to be repaired twice.
When this was brought to the attention of budget direct we were left for days with no follow up, the only action we saw was when I had to call through and follow up with the complaint.
The car was hit on the front right head light with damage clearly on the guard, when we finally received our car the front bar and light had been fixed but the damage to the guard was still there with no attempt to fix it at all.
I am seriously concerned about the standard of our repair considering that this damaged to the guard was missed, what else has the "repairer" missed?
The assessor assigned to us was barely interested in assisting with the second repair and wouldn't inspect the car until we brought it back to the inept "repairer" ourselves.
Extremely poor service all round, Budget by name and budget by service.
Date published: 2019-02-25
