Rated 4 out of
5
by
Carla from
Very helpful
I spoke ti Rishan who was very helpful. He explained the policy to me.
Date published: 2019-02-08
Rated 5 out of
5
by
Gino from
Smooth claims process
Really seamless process. Stress free, from making the claim to getting the damage assessed and then repaired.
Date published: 2019-02-08
Rated 1 out of
5
by
Steven from
Poor
Very poor customer service unable to deal with claims in a timely manner
Date published: 2019-02-08
Rated 5 out of
5
by
Al and Sal from
Our claim was very well handled
Based on our experience we would certainly recommend Budget
Date published: 2019-02-08
Rated 5 out of
5
by
Philip from
Fast, fair claims process
Budget's handling of my hailstorm claim was fast and fair. Offered several options to resolve the situation and knowledgeable staff. Process very well organised and finalised quickly.
Date published: 2019-02-08
Rated 5 out of
5
by
Katrina from
Smooth sales process
I originally completed my quote online through Compare the Market. Budget Direct was top of the list best price. Even though Mitchell offered other great options, I usually know exactly what I want so I appreciated Mitchell's great listening skills & help without being a pushy sales person. It was such a good experience that Budget Direct North Lakes is on the top of my list for any further insurance changes in the future. & will be passing on their business to others looking for a great Insurance Co.
Date published: 2019-02-08
Rated 5 out of
5
by
Sean from
Smooth claims process
Friendly and very helpful staffs, quick response ,I really appreciate your help
Date published: 2019-02-08
Rated 5 out of
5
by
Happy customer from
Seamless process
Staff are very respectful and knowledgeable. My options were explained to me clearly - which was a great relief to me!
Date published: 2019-02-08
Rated 4 out of
5
by
Venkat from
Smooth Claims Process
The process was easy and all commitments followed through
Date published: 2019-02-08
Rated 5 out of
5
by
Fern and Huzey from
Dynamic Customer service!
Josh understood our needs, and was quick to obtain information to deliver on what we needed.
Date published: 2019-02-07
Rated 5 out of
5
by
Happy customer from
Value for money
Similar policy from previous insurer but cheaper.
Date published: 2019-02-07
Rated 5 out of
5
by
Darren from
Easy to appy
We applied online and completed our application within 10 minutes. Budget Direct was by far the cheapest!
Date published: 2019-02-07
Rated 1 out of
5
by
Sasa from
Not great
No communication and to forever to call back
Date published: 2019-02-07
Rated 5 out of
5
by
Paul from
Easy process
Excellent
Date published: 2019-02-07
Rated 5 out of
5
by
Matilde from
Excellent service
Emma gave me excellent service getting the best price and discounts for my needs.
Date published: 2019-02-07
Rated 5 out of
5
by
Michael from
Brilliant
Some insurance companies need to have a good hard look themselves, & the cost of what they are offering, compared with budget direct.
Date published: 2019-02-07
Rated 1 out of
5
by
Sally from
Lack of communication
Emailed straight away to let them know I had made a genuine mistake and my car insurance was still valid. Need to cancel as I still have a month left on policy. No contact back.
Date published: 2019-02-07
Rated 5 out of
5
by
Danny from
Great sales process!
Easy to navigate website, easy to obtain a quote and above all great price!
Date published: 2019-02-07
Rated 5 out of
5
by
Andrew from
smooth sales process
easy to get a quote,great price, a lot less than my previous insurer who is one of the major players in the market who I've had various policies with in the past and had no interest in keeping my business
Date published: 2019-02-07
Rated 5 out of
5
by
John from
Hassle free
Excellent insurance policy both from price and content
Date published: 2019-02-07
Rated 2 out of
5
by
Jenny from
Procedures that are very confusing
Recently my car was in a bad hail storm (Dec 2018)and was so badly damaged it was not worth Auto and General repairing . I was given the option to buy it back at the salvage price which I did. Auto and General paid me out on the car and then issued a letter saying it was a statutory write off and my plates were to be handed in and the car to be de registered. This is so not what was discussed or supposed to happen. The assessor who wrote my car off told me to take a letter to the RMA. When I got there the girl advised me not to hand the form in as my car then would go on the statutory write off register and I could not insure it at all. In the mean time i had re registered it and re insured it 3rd party with Auto and General again. Sooooo I rang Auto and General and told them not to go ahead with the statutory write off as per my letter from their claims dept. They said dont worry about the letter its just a procedure we have to do. How confusing for me as the customer getting a letter that does not match up with the actual procedure. I am lucky as i have worked in the insurance area and understand basics but alot of people dont and if this had gone ahead and my car was on the statutory write off list the repercussions from that are massive and not in any way worth the exercise I just did of buying my own car back. Check everything - at the end of the day I was told so many different policies and procedures that were incorrect.
Date published: 2019-02-07
Rated 5 out of
5
by
Susan from
Easy application process.
I switched to budget direct as it was recommended to me by my sister. OMG I am so glad I did. The online application was so easy and the money I saved was unbelievable. Thank you Budget Direct.
Date published: 2019-02-07
Rated 5 out of
5
by
Jonatan from
Good service
I didn’t wait too long on hold like others company’s I used to deal with.
Good customer service
Date published: 2019-02-07
Rated 4 out of
5
by
Ryan from
Fast response
Easy and no hassle. Price is good compared to other insurance company.
Date published: 2019-02-07
Rated 5 out of
5
by
Bianca from
Great Buy
Great customer service, cheap prices and easy process to purchase insurance, overall great deal :)
Date published: 2019-02-07
Rated 4 out of
5
by
Chris from
Efficient process
I purchased a comprehensive insurance policy for my car from Budget Direct. Am very pleased with the efficiency of the online processing system.
Date published: 2019-02-07
Rated 5 out of
5
by
Fredrick from
I would recommend friends
Exteamly happy with the service they were very professional
Date published: 2019-02-07
Rated 5 out of
5
by
Pedro from
Excellent
Great serivice from Stefan he was very Knowledgeable and knew what he was talking about
Date published: 2019-02-07
Rated 5 out of
5
by
David from
Fast service
was very fast on line service and follow up phone call
Date published: 2019-02-06
Rated 5 out of
5
by
Wayne from
comprahensive car insurance
All done on line in know time at all, so easy to follow and saved heaps.
Only have one car with Budget Direct, but I received such a good deal.
I will be looking at all my other cars when the polices come due.
Date published: 2019-02-06
