Rated 5 out of
5
by
Houda from
Deal with the best! Not the rest!
Exceptional customer service. Definitely recommended.
Date published: 2019-02-20
Rated 5 out of
5
by
Brendan from
Watch out "Big Insurance'!
Budget Direct offered me a policy like-for-like saving me over $170 a year. My previous "Big Insurance" would put my premium up year on year for the past 4 by $11 a month whilst reducing the agreed value of the vehicle. The reason provided every single time was "Crime Rate in the LGA you live" I obtained current crime rate statistics for my area and it shows a downward trend of over 20% over the 4 years. Escalations regarding the continued price hikes did nothing as they finally admitted that there was no reason for the price rise, however, they were unable to change this. Pay the increase premium or move. I elected the latter.
Date published: 2019-02-20
Rated 5 out of
5
by
Miodrag from
Down the the point
Very good, down to the point and make sure keep prices low. User friendly and great service
Date published: 2019-02-20
Rated 4 out of
5
by
Davide from
Good price for a comprehensive insurance
The price was lowest or other I checked online and the features offered were the same
Date published: 2019-02-20
Rated 5 out of
5
by
Daryl from
Easy and convenient claims process
Budget were fantastic with the claim process - once we notified them of the accident they provided a smooth, worry free experience. I would highly recommend them.
Date published: 2019-02-20
Rated 4 out of
5
by
James from
Review positive
Positive
Date published: 2019-02-19
Rated 3 out of
5
by
Kim from
Always check your policy renewal
I received policy renewal documents priced at $600+. Having completed a new quotation I purchased my new policy for $422. Same vehicle ,same policy.
Date published: 2019-02-19
Rated 4 out of
5
by
Kitty from
Overall not a bad experience
I need to mention the panel beater that they assigned to me in Bankstown is great. They did a great job to my car, they also lent me their car while they had my car. Great experience, thank you.
Date published: 2019-02-19
Rated 5 out of
5
by
Alfred from
effeciency
I received all the information I required efficiently
Date published: 2019-02-19
Rated 2 out of
5
by
Elizabeth from
Very argument to lot.
My review is what it is very poor service argumentative very quick to drop me to a rating 3 never been less than a rating one figure it out yourself.
Date published: 2019-02-19
Rated 5 out of
5
by
Aynur from
Quick and helpful
Budget was quick and helpful with my insurance needs
Date published: 2019-02-19
Rated 5 out of
5
by
Natasha from
Quick and Easy
The process of the online insurance was very quick and easy so that I knew I had peace of mind driving my new car home after my purchase.
Date published: 2019-02-19
Rated 4 out of
5
by
Joanne from
Service was excellent 6
Easy to deal with customer service very smooth sale very happy with outcome
Date published: 2019-02-19
Rated 5 out of
5
by
Renee from
Great experience
Budget direct
Great service I saved heaps compared to other insurance companies I looked at
Date published: 2019-02-19
Rated 5 out of
5
by
Maggie from
Excellent Service
They provided great support & customer service! As well as giving me the best option for my situation.
Date published: 2019-02-19
Rated 4 out of
5
by
raymond from
smooth
I found the web site easy to navigate and fast results , I like the price above other insurers
Date published: 2019-02-19
Rated 5 out of
5
by
Fay from
Affordable smooth process
Price is a lot more affordable than my previous insurers and everything is explained in detail
Date published: 2019-02-19
Rated 1 out of
5
by
Rebecca from
Extremely poor customer service and communication
Budget Direct are hopeless at communication and customer service. When you call about your claim you are lucky if you get a representative that can answer any basic question. It is near impossible to get an answer and requires the customer to call numerous times to get a resolution. each call results in a team member giving you different answers than the previous. It is almost always required to escalate your claim to a team leader and when you request this you are advised it will be up to 48hrs for them to call you even after often waiting weeks for a resolution on your claim already, it is than unlikely you will receive a call back in that time frame and than you have to call again and spend yet more time on hold.
Every claim i have had has taken a long time to resolve and has had numerous issues a long the way caused by Budget or their Nominated contractors.
Date published: 2019-02-18
Rated 5 out of
5
by
Jerome from
Easy
Claiming with Budget Direct is as easy as writing that review. Few easy steps online, quick response and appropriate actions with friendly profesionals.
Date published: 2019-02-18
Rated 5 out of
5
by
Terry from
Fast transaction
Awesome transaction and agent is very good and very clear on what we are discussing about.
Date published: 2019-02-18
Rated 2 out of
5
by
other from
Frustrating call centre and application process
the process was very frustating and i was locked out of the on line application so had no choice but to call the centre again
Date published: 2019-02-18
Rated 5 out of
5
by
Rahman from
Professionalism
Overall very happy with price, service and reassurance if something does goes wrong I am in safe hands.
Date published: 2019-02-18
Rated 5 out of
5
by
Nikola from
Great online support
Process was very easy to follow. I've had a few questions that were answered super fast via online chat tool - support person was super friendly and able to answer my concerns.
Date published: 2019-02-18
Rated 5 out of
5
by
Gunawan from
Little bit smooth claims process
Make your easier claim to easy question.And give us question not make sense and little bit improve for a next problem.
Date published: 2019-02-18
Rated 5 out of
5
by
Kerri from
Easy Online Procedure!
Easy. Quick. Comprehensive. Reasonable premium. Would recommend.
Date published: 2019-02-18
Rated 5 out of
5
by
Satisfied customer from
Awesome service
Great website easy access and lowest price gladly recommend.
Date published: 2019-02-18
Rated 5 out of
5
by
Euphemia from
Staff easy to talk to!
Felt I lost out on making claim, would have been cheaper if I didn’t. Budget took how I felt about the situation and helped me ease the financial burden by negotiating with me. Never had service like it
Date published: 2019-02-18
Rated 5 out of
5
by
Sonya from
Personable, friendly service.
I usually don't respond to online feedback however not in this case Budget Direct made the hunting for insurance experience a real pleasure and worth making a comment. Win /win great price and great interaction with their sales representative.
Date published: 2019-02-18
Rated 5 out of
5
by
Gavin from
Super smooth claim process
Car was fixed super fast and was contacted with in minutes of claim
Date published: 2019-02-18
Rated 4 out of
5
by
Mohammed from
easly done
it was a very good experience and I give all *********
Date published: 2019-02-18
