Rated 5 out of
5
by
Jacqueline from
Better cover for half the price!
I am so happy I finally looked into changing car insurers, I now have better insurance coverage for literally half the price I was paying. Sarah helped me understand what would be best for me and insurance I needed without overselling.
The purchase process was super easy and user friendly.
Date published: 2019-02-18
Rated 3 out of
5
by
Maram from
Good
All good so far I’m looking for to enjoy the service with budget I hope everything will goes smooth and easy
Date published: 2019-02-18
Rated 5 out of
5
by
Mikey from
Holiday cover
Although the website crashed before I could finish my policy application, I returned to Budget Direct as I have dealt with them before and found them to be a good service provider.
Date published: 2019-02-17
Rated 5 out of
5
by
Michelle from
Easy!
Easy as. Great site to navigate and only took minutes to finalise!
Date published: 2019-02-17
Rated 5 out of
5
by
Gregory from
After hours very smooth
Called on a Saturday afternoon with a broken windscreen. Repair was completed promptly. Great service from the first call onwards.
Date published: 2019-02-17
Rated 5 out of
5
by
Esther from
Simple on the phone process
After my car was badly damaged by hail, I was very impressed with the simple claims process.The consultant was sympathetic and listened while I explained exactly what happened .
After a couple of days I was called back with information where to take my car to get asessed and then it didn’t take more then a few days to find out the result ,in my case it was written off .
It took about a week for the money minus the excess to be deposited in my account .
Date published: 2019-02-17
Rated 5 out of
5
by
Eric from
fast simple easy
I completed the claim on line. I then contacted budget to go over a few things I did not understand . They explained in a friendly efficient manor and helped me complete my claim. The whole process was very simple. They then sent me the repairers closest to me which I was able to choose the one I wanted. I rang the repairer booked a time to get it assessed which was am easy process I booked my car to get repaired it was finished a day early.THe repairs were done to a high standard I would highly recommend Budget
Date published: 2019-02-17
Rated 4 out of
5
by
Sriharsha from
Easy and fast
Experienced supportive staff and more relevant options while applying for a policy and it took only 10 minutes to apply online and took less than 24 hours to approve the application.
Date published: 2019-02-17
Rated 5 out of
5
by
Gareth from
Best price available
Found the website very easy to use. I also had to ring them directly, just to confirm something and found the person I spoke with to be very helpful..
Date published: 2019-02-17
Rated 4 out of
5
by
Alison from
Great Car Insurer
User friendly website, quick response time and great yearly rates for comprehensive car insurance.
Date published: 2019-02-17
Rated 5 out of
5
by
Benjamin from
Great price!
Offered a fantastic price saving me hundreds each year in insurance!
Date published: 2019-02-17
Rated 5 out of
5
by
Gigi from
Great value policy
It was easy navigate and tailor to my needs. Great value.
Date published: 2019-02-17
Rated 5 out of
5
by
Phyllis from
Excellent customer service online
so easy to use.....all questions clear, no problem with any online application.
Date published: 2019-02-17
Rated 5 out of
5
by
Aimee from
Excellent experience
I was currently a customer with nrma I called budget direct and spoke to Dylan who was so helpful in all ways and explained thing to me greatly, not to mention the amount of money I happened to save was fantastic! I highly recommend budget direct to everyone!
Date published: 2019-02-17
Rated 5 out of
5
by
Beverley from
Easy to understand online service
I recently reviewed my insurance and recently looked at several on line services for home insurance some where very difficult to navigate even though a little cheaper. I then tried Budget Direct so easy to follow and understand took minutes to complete. Advised immediately and covered on the same day. Excellent service.
Date published: 2019-02-16
Rated 5 out of
5
by
Lorraine from
Easy to complete on line.
Good company to have business with. Great policy options to choose from.
Date published: 2019-02-16
Rated 4 out of
5
by
Ral from
Process was fairly easy
The online process was quite easy. The company has been easy to deal with on past occasions.The cost of the premium was lower than what a I paid the previous year with another company.
Date published: 2019-02-16
Rated 4 out of
5
by
Marlene from
Changing policy details
I had to add an extra driver to the policy at the last minute .the customer service lady was extremely friendly and helpful and the process was completed quickly .
Date published: 2019-02-16
Rated 5 out of
5
by
Lewis from
Quick and easy process
Excellent all round, insuring a new car with budget direct as they where very helpful with my last insurance claim.
Date published: 2019-02-16
Rated 4 out of
5
by
Danny from
competitive price
the price was fair compared to the cover offered
Date published: 2019-02-16
Rated 1 out of
5
by
Rebecca from
Waiting 5 months on a claim and still no word
I submitted a claim 5 months ago and I've provided the required documentation (written description and drawn description of the incident) in relation to damage done to my car by another driver in another car. I have not heard any word from Budget Direct on the current status of my claim. Budget Direct were to chase up the offender’s insurance company and I have no idea what is happening. If I don't hear anything by the time my insurance renewal happens I will leave this company. I do not see why I should pay hundreds of dollars a year for no customer service.
Date published: 2019-02-16
Rated 5 out of
5
by
Himal from
Online customer support
I got instant response.The representative was so sensible and his responses were really informative and very helpful which motivated me to buy the policy.
Date published: 2019-02-16
Rated 5 out of
5
by
Garry from
Best Price Insurance
Couldn't fault Budget, price the best, process effortless.
Date published: 2019-02-15
Rated 4 out of
5
by
Troy from
Very easy to claim.
The claim process was quick and easy, I did not have to do any running around and did not have to ring multiple people or times.
I do feel like over all the whole process was made easy in comparison to other insurance companys I have delt with in the past and I will definitely insure with Budget Direct again.
Date published: 2019-02-15
Rated 5 out of
5
by
Muthumani from
Smooth sales
Customer service is good and I got the purchase easily and the insurance is cheap than other companies. I would recommend my friends to take policies from budget direct.
Date published: 2019-02-15
Rated 4 out of
5
by
Christine from
Smooth sales process
easy to set up
Date published: 2019-02-15
Rated 3 out of
5
by
David from
Good
Love Budget Direct
Date published: 2019-02-15
Rated 5 out of
5
by
Maxene from
Very smooth claim process
Date published: 2019-02-15
Rated 4 out of
5
by
William from
easy online process
Very easy to do online . Questions asked were straight process.Policy was good value
Date published: 2019-02-15
Rated 1 out of
5
by
Varsha from
Very worst experience
I will rate them 0/10. Can't even help customers even though other companies had the policy that if someone else driving the car and invovled in an accident just pay excess.and car is repaired they were treating us as if my husband committed a crime his driving history they treated us very badly .I wish I never had this insurance before they send the documents and every thing made us very upset I had 50k car but sitting in the garage unrepaired .m referring a lot.
Date published: 2019-02-15
