Rated 5 out of
5
by
Brodie from
Amazing service
Budget direct made my theft claim so simple.
I completed my claim on the Friday, and by Monday afternoon it had all been approved.
Had several follow up calls to make sure I received everything I was supposed to.
Overall a great experience with Budget Direct.
Date published: 2018-07-18
Rated 5 out of
5
by
Manfred from
Very quick claims process
Called late afternoon for a claim and had the next day early morning already the building inspector out,claim was sorted out within 1 week,great work
Date published: 2018-07-18
Rated 2 out of
5
by
Abraham from
Beware of the access fee
While the repairs and communication with Budget Direct was ok. I was shocked to be asked I had to pay the access fee of $750 when it was clearly not my fault (a car lost control and came through my brick fence). Budget Direct would not start any repairs to the brick fence until I paid the access fee, of which I haven’t be refunded......yet....3 months and counting.
Date published: 2018-07-18
Rated 5 out of
5
by
Ross from
Great compassion
We had a big insurance claim which took 4months to finalise and staff and contractors were great to work with. Have already renewed for another year
Date published: 2018-07-17
Rated 5 out of
5
by
Kevin from
Professional & caring
I am extremely satisfied with the claims process through Budget Direct.
They were very helpful throughout the entire process and were happy to fit into our schedule for repairs.
I was also surprised at the level of helpfulness and care shown especially in shifting our furniture in and out for repairs to take place.
Well Done Budget Direct!!
Date published: 2018-07-17
Rated 5 out of
5
by
Mirjana from
Smooth claims process.
Happy with quick and smooth claims process. Its as pleasure to have insurance with Budget Direct.
Date published: 2018-07-16
Rated 5 out of
5
by
Donna from
Smooth claims
Very quick and responsive claim process I got paid out within a couple of days then I was able to go purchase a new item.
Date published: 2018-07-15
Rated 5 out of
5
by
Krishna from
Sooth claims process
great pepole and wonderfull service.the home assessor came quickly and made decision on it within 48 hours that made everything go smoothly submitted the required paper work from realestate agent and council it helped and saved time for me.
Date published: 2018-07-14
Rated 5 out of
5
by
Barry from
Trouble free process
The whole experience from the initial phone call to your office, to the final settlement was hassle free.
Date published: 2018-07-13
Rated 5 out of
5
by
Vickie from
Very good service
Great customer and friendly service. Everyone was so obliging. Would be very happy to deal with them again.
Date published: 2018-07-13
Rated 5 out of
5
by
Eleanor from
Great communication and smooth easy claim
Claims officer was helpful and kept me up to date of what was going on. Would highly recommend Budget Direct to my friends
Date published: 2018-07-13
Rated 4 out of
5
by
Bronwyn from
Burglary claim process
Budget Direct have been impeccable with phone communication, keeping me up to date on the claims process, and ensuring that I was satisfied with the work. The customer is their priority, which I find quite reassuring.
Date published: 2018-07-10
Rated 1 out of
5
by
Tammy from
Very very slow claim!!!!!
Disappointed with our claim process!! Took too long to get things fixed!! We had to make all the calls and chase things up to see when the claim would get started! Was forever chasing up builders, electricians, carpet cleaners etc!!
Date published: 2018-07-10
Rated 5 out of
5
by
Kathleen from
Total satisfaction
Even though I was overseas at the time of claim it was no trouble getting my son to deal with all matters with Budget for me, what a relief.
Date published: 2018-07-10
Rated 2 out of
5
by
Sue from
Unhappy with outcome
The lodgement process was very easy, fast and spoke to nice staff who told me that I will be covered, then 4 days later, bam, not covered. I borrowed the $3500 to cover me until the claim was processed, then I got the rejection call. Had no choice, needed to have the repair done. Why do we pay this money when they dont cover??
Date published: 2018-07-09
Rated 1 out of
5
by
Panayiotis from
Pathetic Claims Refusal
Our fridge's main control board caught fire with cause unknown. We put our claim in and clearly read our repairman's report and were initially told to go to JB HiFi to buy a "like-for-like" replacement fridge. When we next contacted Budget Direct to inform them we had found a comparable fridge we were told our claim was denied as the fridge itself had caused the fire ! Why weren't we told this from the get-go instead of getting put through the process of finding a replacement from their preferred supplier !? Just pathetic service and I am actively seeking my insurance requirements elsewhere... You only know how good your insurance is WHEN YOU CLAIM because they're ALL good when you're joining them and you're giving THEM your money !
Date published: 2018-07-06
Rated 5 out of
5
by
Wayne from
Easy claims process
I have been with Budget Direct for 10 years and have never had a problem. The customer care is excellent and many companies would do well to follow their example. The pricing of their products is the best I have found and although the name Budget may indicate a lower level of service it is the complete opposite. I made a claim for hail damage recently, that same day I was informed that a claims representative would be here the day after and he was. The job was passed to a roofer the next day and work was completed soon after, all the while being called to follow up on the claim and works. Well Done Budget Direct.
Date published: 2018-07-06
Rated 5 out of
5
by
Ben from
Fast Friendly Practical
On my recent claim,...….I could not fault the speed of service, with a settlement within 3days of claim.
It was easy, friendly and informed all the way through the process. All question's or worries answered without hassle. Affordable, practical Insurance, that won't leave you stressed.
Date published: 2018-07-06
Rated 5 out of
5
by
Brian from
Efficient, friendly service
My claim for house hail damage was handled very well, promptly and with excellent communication and follow up.
Date published: 2018-07-05
Rated 5 out of
5
by
Peta from
Easy and simple claims process
I would recommend Budget Direct, they are caring and understanding especially with my time. Easy to use.
Date published: 2018-07-04
Rated 5 out of
5
by
Aileen from
Stress Free Friendly staff 5*
Highly Recommend Budged Direct, Professional and friendly staff, claim went through fast and we where notified of the process through out, stress free! Thankyou again Bruce and staff.
Date published: 2018-07-04
Rated 5 out of
5
by
Zhan from
Hassle free and smooth process
The motor claim in earlier was a very smooth process
The landlord claim even better, the staff was very considerate and handle professionally
Date published: 2018-07-04
Rated 4 out of
5
by
Stephen from
Quick response to initial contact
The initial claim was dealt with quickly and professionally, clarifying points took a bit longer than expected but overall the claim was settled fairly
Date published: 2018-07-01
Rated 5 out of
5
by
Chris from
Budget price, high service
We took out the Budget Direct policy based purely on price - we have never previously actually claimed on any insurance policy. After water damage to our kitchen, the response from Budget was superb - fast, efficient and completed to a high standard. There was ongoing follow-up to ensure we were happy with the repairs.
Date published: 2018-07-01
Rated 1 out of
5
by
Stevan from
Poor claims communication
I had to make all the calls to Budget to try and find out what was happening with my claim. I was told on numerous occasions that some one would call me back to let me know how things were progressing, but there was no contact.
Date published: 2018-06-28
Rated 4 out of
5
by
Barry from
Professional Staff
I can not thank Kylie enough for her knowledge and professionalism.
I've never made a claim before and she explained absolutely everything, even my dumb questions were answered and not sneered at.
Date published: 2018-06-27
Rated 4 out of
5
by
Carla from
easy claims process
Budget Direct processed my claim quickly and efficiently. Everyone I dealt with was extremely friendly, helpful, professional and respectful. I cant fault anyone
Date published: 2018-06-27
Rated 5 out of
5
by
Nabela from
Professional and Courteous Insurance
We recently had waterscapes from burst flexi hose. The accident caused over $20,000 of damage to our house.
We were concerned that our insurer will make up any reasons to reject our claim. We were wrong. They have been professional, caring and amazing support.
Always keeping us in the loop about our claim, without any delay.
They organised for all required work to be completed by licensed and professionals.
If we suggested to engage our preferred contractor/service person, they supported us and made the necessary arrangements to deliver our wish.
We are very lucky and great full to have had insurance with Budget Direct. I highly recommend them. Budget Direct may be cheaper then some endurance companies and that sometimes gives people the impression that they not good. That is totally incorrect and wrong reason to make decisions on.
Date published: 2018-06-26
Rated 5 out of
5
by
Daryl from
smooth
the service we received is nothing short of excellent,contact and follow up and keeping us informed was great thanks
Date published: 2018-06-24
Rated 5 out of
5
by
Annie from
PAINLESS claim
Such a fast and efficient way to claim. We did the claim online after hours and were contacted the next day. Super easy to send through information. Resolved quickly and painlessly. Thank you!
Date published: 2018-06-24
