Rated 5 out of
5
by
Jennifer from
smooth claims process
I found all the staff I dealt with to be helpful and pleasant. It was an easy process.
Date published: 2018-12-13
Rated 5 out of
5
by
Susan from
Very satisfied Customer
Budget Direct saved us about $900 compared to our previous insurance companies and I wondered if the saving might be reflected in the service when it came to make a claim. BUT absolutely not. In our case our claim was handled extremely professionally, quickly and we are very satisfied with the result.
Date published: 2018-12-12
Rated 5 out of
5
by
Raelene from
Everyone so help full
O
Date published: 2018-12-11
Rated 5 out of
5
by
Deborah from
Smooth claims process
Claim was dealt with quickly and no dramas
Date published: 2018-12-11
Rated 5 out of
5
by
Liam from
Great customer service!
After feeling devastated at my whole house being robbed not long after moving in I have to admit that the budget direct team and my claims manager Melinda were extremely helpful and understanding. It was an awful experience being robbed but one that would have been much worse had I not been covered by Budget Direct.
I would definitely recommend them for any home and contents insurance policy you are considering.
Date published: 2018-12-11
Rated 5 out of
5
by
Phillip from
Smooth, easy to understand claims process.
All of the people who helped were patient, very well informed and polite.
Date published: 2018-12-10
Rated 5 out of
5
by
Mark from
Smooth claims
Very good quick response very easy to understand very professional
Date published: 2018-12-10
Rated 1 out of
5
by
Joy from
Atrocious feedback on claim progress
Lodged a claim and provided all the info. Budget wanted more. Got it. This went on 3 times - no problems if it means claim will progress. Not once in over a month did Budget contact me to advise of the claim progress even though they said they would and when every time I contacted them I found that the decision / progress had been made days beforehand. This meant that it took over a month to progress the claim. It related to replacing an AC for a rental property and in a period where temps were often in high 30's. Budget said they would 'mark as urgent' and gave numerous commitments to 'get back to you as soon as possible' - not one time did they contact me and I was endlessly chasing them. This resulted in Tenancy Tribunal action by the tenants.
Date published: 2018-12-09
Rated 5 out of
5
by
Michelle from
So easy and prompt easy to talk too
The easiest company to work with and they follow through with everything smoothly
Date published: 2018-12-09
Rated 5 out of
5
by
Craig from
Claims process made easy
Jeanine was great in helping me make a retrospective claim for items I didn’t even know for sure I was covered for. Was able to get new for old replacements in electrical items damaged in the storm. Very happy with the whole process.
Date published: 2018-12-08
Rated 5 out of
5
by
Douglas from
Happy Customer
It was a huge relief when Budget Direct helped us throughout our recent claim.As seniors it was devastating to see our items destroyed in a lightening strike .We would have found it difficult to replace them without Budget Direct's help. Its true what they say YOU NEVER KNOW IF AN INSURANCE COMPANYS IS ANY GOOD UNTIL YOU NEED THEM, How true.
Date published: 2018-12-08
Rated 2 out of
5
by
Angela from
Took way too long to finalise the claims
Inconsist information from the being of the claims to final results
Date published: 2018-12-08
Rated 5 out of
5
by
John from
Online Experience
From the moment I called to lodge a claim the experience was made a lot easier by the excellent service by the staff who were always there to help
Date published: 2018-12-07
Rated 5 out of
5
by
Angela from
Above and beyond commitment to client satisfaction
My claim (replacing a computer, printer and external hard drive used for my freelance editing business) was processed (despite a few hiccups) remarkably promptly - claim and tech report submitted late Thursday afternoon, several phone calls made on Friday trying to establish where and why four emails had disappeared but by close of business that afternoon after long phone calls with Tina (thank you so much, Tina!) the claim had been approved, my orders for equivalent replacements placed and they will be delivered here (regional NSW, hours away from any major centre) on Monday. Now to buy a better quality surge protector ...
This was a remarkably positive experience - especially as I was highly anxious about it with the work piling up and it was the first claim I had made in 35 years.
Date published: 2018-12-07
Rated 5 out of
5
by
Daniel from
Efficient Claim Process
In all aspects of making a claim and the process was handled very efficiently and expediently.
You only know how good your insurer is when you need to make a claim, they were great.
Date published: 2018-12-06
Rated 5 out of
5
by
Robert from
Excellent service and smooth claims process.
So happy with Budget Direct as our insurer for house and contents and vehicle. Claims process handled so smoothly and the agents certainly know their job. We are customers who appreciate excellent service and that is what we receive from Budget Direct.
Date published: 2018-12-06
Rated 5 out of
5
by
Peter from
helpfull
From my first phone call to report the damaged Rima from the claims area followed from that phone call to the repairs were completed and also called to make sure we were happy with the job done.
Date published: 2018-12-05
Rated 5 out of
5
by
Christopher from
Professional all the way through
My first claim experience was a very positive outcome handled by experienced
People
Date published: 2018-12-04
Rated 5 out of
5
by
CassieH from
Easy, fast claim process!
Our shed blew down in the storm recently, so we called Budget to see what we could do?! We lodged the claim, & within 36 hours we had a builder at our house assessing the damage and within the next 48 hours we had a quote for replacement & install! Such fast efficient service, no real effort needed from us. Exactly what you want when you have an unexpected problem with your home
Overall Great experience, unexpected from an insurance company! :) thankyou budget
Date published: 2018-12-04
Rated 5 out of
5
by
Louise from
Straightforward claims process
I recently had a claim on my home insurance for fusion. I cannot believe out easy Budget Direct made the process. I was amazed. This is a genuine review from a very happy and surprised customer. So often claims can have so much red tape. Budget Direct made it so straightforward. Thank you. I'm a very happy customer.
Date published: 2018-12-03
Rated 5 out of
5
by
Carole from
Claims process was made so easy
Budget direct were fantastic when we submitted our claim. Everything was done to an excellent standard, staff checked in numerous times with us to ensure we were satisfied.They made the process simple
Date published: 2018-12-02
Rated 5 out of
5
by
Barbara from
quick service
Fantastic, highly recommend budget direct. I have been with other insurance companies and none of them have been as quick and reliable as budget direct.
Date published: 2018-12-01
Rated 5 out of
5
by
Alex from
Outstanding service
Very impressed with my recent claim for a damaged garage door. The whole process was seamless and simple. Staff were super friendly and everything went perfect.
Date published: 2018-12-01
Rated 4 out of
5
by
John from
Smooth claims experience
Easy and simple todealwith claim satisfied promptly
Date published: 2018-12-01
Rated 1 out of
5
by
Mathew from
Broken glass Pool fence
My 4 year old boy ran into our glass pool fence and it smashed. Submitted an accidental glass breakage claim, easy. 6 weeks later my pool fence is still broken.
Insurer stuffed up by requesting their own builder to quote on the job. The builder underquoted because they don't do pool fences then subcontracted the work out to a professional pool repairer. Despite my warning to Budget Direct that this was going to happen, they proceeded with their builder instead of a professional pool fence company.
Yesterday I found out that Budget Direct is now paying me in cash and I have to ring around and organise the repairs myself.
In the 6 weeks I was waiting for the fence to be repaired I think Budget Direct called me twice with updates. I must have called them 10 times.
Horrendous.
Date published: 2018-11-29
Rated 5 out of
5
by
Mark from
Impeccable service from Budget Direct
I cant speak highly enough about my experience with Budget Direct regarding a house claim where we had a flood in the house. From the very first call, to the very last call they customer service has been faultless. They were warm, kind and accommodating, even when we had to change carpet suppliers, would highly recommend
Date published: 2018-11-29
Rated 5 out of
5
by
Brian from
Positive Claim Process
From the time I contacted Budget Direct lodge a claim, I was assigned a case worker who kept me imformed on process and when contractors and assessor would be in contact, which happened seamlessly.
The repairs were prompt and to a high standard by Budget Direct's contractor.
The signoff process was very efficient.
Overall, all contact with Budget Direst, the assessor, and contractor on this claim was a positive experience. would have no issue recommending Budget Direct in the future for insurance needs.
Date published: 2018-11-28
Rated 4 out of
5
by
Michael from
CLAIMS PROCESS MADE EASY
TRYING TO RING BUDGET DIRECT IS A NIGHTMARE! TAKES WAY TO LONG TO GET THROUGH. WE FOUND THAT THE COMMUNICATION FOR THE CLAIM WAS GOOD EXCEPT FOR WHEN WE COULDN'T SPEAK TO THE SAME PERSON TWICE REGARDING OUR CLAIM AND DECISIONS HAD TO CONTINUALLY GO TO ANOTHER DEPARTMENT FOR DISCUSSION. ON THE WHOLE THE PROCESS WAS VERY GOOD.
Date published: 2018-11-27
Rated 5 out of
5
by
Shelley from
Care and understanding
All staff were extremely caring and helpful,non judgemental
Date published: 2018-11-25
Rated 5 out of
5
by
Trevor from
simply claims process
Everything went smooth . Everything explained right though the process.easy to fellow . Call back quick response on phone and email . Any request looked at by staff. Claim settled easy and fast with ease . Have no trouble if i need more insurance to give Budget Direct a call.
Date published: 2018-11-24
