Rated 4 out of
5
by
Chinh Ba from
very smooth claims process
Hey guys if you think about home insurance, i recommend you budget direct is the one because it doesn't take long to fill the forms and very cheap as well. their team work very fast with the claim process. i am happy
Date published: 2018-10-28
Rated 5 out of
5
by
Denise from
Claiming was so easy
This is only the second time in 30 years I have made a claim on my insurance and I wasn't looking forward to it. However, I need not have worried as Jonathan was very helpful and made the process quick and painless. It was me who caused a delay in the process but Jonathan called every week to see how things were going. He was always very patient and pleasant.
Date published: 2018-10-28
Rated 5 out of
5
by
Joanne from
Flawless claims process
I am so happy I chose Budget Direct for my house insurance.
Date published: 2018-10-27
Rated 1 out of
5
by
Anna from
Dreadful
I was given incorrect information and advice regarding a claim and then days later I had to chase the claim progress and the customer service officer was rude and told me lies to cover her mistakes and the claim was declined due to her incompetency! A waste of time and effort and I'll be cancelling my 3 policies and foibg elsewhere.
Date published: 2018-10-27
Rated 5 out of
5
by
Billie from
Quick and easy claim process
This is only the second time ever we have lodged a claim. Our last one was with another insurer and the experience was terrible. This time we were so impressed with how quickly our claim was to lodge with excellent follow up. We would recommend Budget Direct.
Date published: 2018-10-26
Rated 1 out of
5
by
Disappoionte from
BAD EXPRIENCE
don't have the slightest thing wrong or believe everything about your house, they use the slightest thing wrong to deny the claim
Date published: 2018-10-24
Rated 5 out of
5
by
Lawrence from
Smooth claims process
done in a timely manner,i have no complaints with the efficiencey and budjet direct are easy to talk to
Date published: 2018-10-23
Rated 1 out of
5
by
Constandinos from
7 months to finish repair !
It took 7 months to complete a claim. Very poor building company.
Date published: 2018-10-21
Rated 5 out of
5
by
Carolyn from
Simple and fast claim process
I couldn’t believe how simple the process of submitting a claim online was (something I had put off doing). Once the simple online process was completed I was contacted by Budget Direct (Janelle) the next day to confirm a few more details. The following day Janelle phoned again to let me know my claim was completed and the payment would be deposited directly into my account. The entire claim was submitted and paid out within 48 hours !!
Date published: 2018-10-20
Rated 5 out of
5
by
Christene from
Simple home claims process
No streams of paperwork....all completed by very friendly & knowledgeable professionals.....
Date published: 2018-10-20
Rated 5 out of
5
by
Julie from
Very smooth
I found the process very easy and quick. Wasn't going to bother at first as expected it to be difficult as not claimed before. I am glad I did as it was easy and quick.
Date published: 2018-10-19
Rated 5 out of
5
by
Paul from
smooth
smooth and easy proceess very friendly people i spoke highly recomend to everyone thank you so much
Date published: 2018-10-19
Rated 4 out of
5
by
Kelli from
Stress free claim
Very organised and helpful
Date published: 2018-10-18
Rated 5 out of
5
by
Anonymous from
Uncomplicated and stress-free experience!
I was dreading lodging a claim following the partial flooding of our home due to an accidental overflow of water. I envisioned we would be required to undergo a protracted 'hoop-jumping' exercise and fill out nit-picking forms. What a pleasant surprise it was when my email, in which I set out in detail the circumstances of the event, was accepted as the basis of our claim! A builder was appointed to come and assess the damage within a very reasonable period of time, and from then on it was a completely hassle-free process, due to the very professional, courteous and understanding claims team who kept us informed on a regular basis throughout the whole process. Once the scope of work had been assessed and quotes obtained by the claims team, a builder was appointed and work proceeded very soon thereafter. Temporary removal and storage of our furniture plus alternative accommodation for the duration of the remedial work were also provided by Budget Direct under our claim. No quibbling and no hassles. Brilliant!
Date published: 2018-10-17
Rated 5 out of
5
by
Berlo from
Claiming insurance
From the start was good to speak with someone from same country and who was also very helpful. The process from start to finish was very simple and I was very pleased with the result.
Date published: 2018-10-17
Rated 5 out of
5
by
Robyn Marie from
Smooth claims process
The consultant was sympathetic to my loss and kept me informed, making my experience much less stressful . As an older customer with hearing difficulties it is better for me to deal with a consultant who has English as a first language rather than an overseas call centre where English is not the consultants first language. It is very stressful saying "Can you repeat that please" or "I'm sorry I can't understand you", and it is for this reason I am staying with Budget Direct.
Date published: 2018-10-17
Rated 1 out of
5
by
Ray from
Terrible experience
Would never use them again . Now out of pocket $15000 after they started the repairs .
Date published: 2018-10-16
Rated 5 out of
5
by
Dean from
helpful
Found the claims staff very helpful, considerate and friendly
Date published: 2018-10-16
Rated 5 out of
5
by
Elaine from
Good and easy claims process
As always the staff were very helpful and friendly and my claim was processed quickly and easily
Date published: 2018-10-13
Rated 5 out of
5
by
Stephanie from
Stress free claims process
Thank you budget for your caring and clear instruction and communication. We felt really supported during our claim and were extremely pleased that we didnt have any further stress whilst dealing with the Budget consultants. We were treated with respectfully and cant thank you enough for the smooth snd prompt resolution. would highly recommend to others. Thank you
Date published: 2018-10-12
Rated 5 out of
5
by
Tom from
Easy
The claims people are caring and polite what you need from an insurance company
Date published: 2018-10-12
Rated 5 out of
5
by
Margaret from
Smooth and easy claims process
Smooth and easy claims process. Couldn't have been more helpful. Kept me informed every step of the way.
Date published: 2018-10-11
Rated 5 out of
5
by
Emily from
Great outcome and well informed all the way!
The team at Buget Direct kept me well informed and followed up on my claim thoroughly.
Date published: 2018-10-10
Rated 5 out of
5
by
Rose from
So helpful
Very sympathetic advice followed by very professional service and follow up after a home burglary.
Date published: 2018-10-10
Rated 5 out of
5
by
Margaret from
claims handled expeditiously and with courtesy
If all claims are handled this well and with no hassle then it is understandable why Budget is one of the leading Australian companies and is likely to remain so in the future
Date published: 2018-10-10
Rated 5 out of
5
by
Scott from
Fast and efficient
They first made sure everyone was ok and then were very quick to get back to me and approve my claim so I could get my repairs done fast.
Date published: 2018-10-10
Rated 5 out of
5
by
Sander from
Quick handling and friendly service
Super quick handling of my claim, friendly consultant and pay out in my account within 2 business days. Happy Budget Direct could ease the pain of my stolen bike a little.
Date published: 2018-10-09
Rated 3 out of
5
by
Phil from
Looked good to start, but...
In July I had damage to a rental property caused by a water pipe in the laundry ceiling burst from severe frost.
A restorer was quickly on the job to commence drying out the structure. However it was the end of August that this was completed. I was informed that Auto & General would cover the estimated cost of repairs following the restoration, but it was up to me to organise this to be done because A&G would just pay me out. This left me with the problem of finding someone to do the work and most were booked up until after Christmas.
I have subsequently had another landlord insurance policy with Budget Direct come up for renewal and the price has increased by nearly 70% and I was told that this was because I had made this claim. Why should a claim for something out of my control on one property cause the premium on another property be affected in this way?
Date published: 2018-10-07
Rated 5 out of
5
by
Mark from
Smooth claims
We had storm/hail damage to our house and Budget Direct could not do enough to fix the issue we had. everything went very smooth and would recommend them to anybody. Thanks
Date published: 2018-10-05
Rated 1 out of
5
by
Glynis from
Disappointed
Unreliable. Look for the worst and most feeble excuse when making a claim for damages occured and isured for.
Date published: 2018-10-05
