Rated 5 out of
5
by
Jackie from
Easy process
The claim process was easy. I was contacted by the same person and received the follow up calls with updates throughout the process.
Date published: 2018-10-05
Rated 4 out of
5
by
Anonymous from
Phone staff very approachable
Our overall experience with the staff at Budget was great from the first distressed call to the final sign off.
Phone staff and assessor were proffesional and helpful.
Date published: 2018-10-04
Rated 5 out of
5
by
Anthony from
Streamline Process
Was pleasantly surprised how promptly and streamlined the whole claims process was for us. This was our first claim and we were extremely satisfied with the whole process.
Date published: 2018-10-03
Rated 5 out of
5
by
Lynn from
Quick effective process
Settled within one week of been burgled .. very impressed
Date published: 2018-10-02
Rated 5 out of
5
by
Mark from
Very customer focussed
I'd just like to thank BudgetDirect for the repairs to my property following a tree deciding to move in. The consultants handling the case were always very helpful which made a traumatic experience a lot less traumatic.
Date published: 2018-10-01
Rated 5 out of
5
by
Patricia from
Very smooth,helpful caring process
Overall excellent service,would definetly stay with Budget Direct
Date published: 2018-09-30
Rated 2 out of
5
by
Karen from
Disappointing claim response
I am disappointed with the claims process. Whilst the contacts with budget direct staff were handled politely, we were shocked to find they charged us $1,000 up front just to process out claim!! This was supposed to cover an engineer inspection and report. In our experience an inspection and report should only have cost less than 1/2 of that. (as if i haven't paid enough for many years insuring with Budget without making a claim) not to mention that the engineer was appointed by Budget, with a clear agenda, to discredit the claim. Commenting that on that evening nearly 200mm of rain fell but it only effected the retaining wall because the house was not maintained enough. Thats a huge amount of rain. In fact it was enough to push out neighbors retaining wall down also. This was clearly not an independent assessor but we still had to pay for it! We do not consider this a fair process. We have been offered nothing. We will be reconsidering all our Policies with Budget.
Date published: 2018-09-30
Rated 5 out of
5
by
Ian from
Smooth and timely claims process
Good guidance provided re completion of claim form / spreadsheet, with excellent turnaround experienced in processing and approval of our claim
Date published: 2018-09-28
Rated 5 out of
5
by
JVM from
Smooth and Stress free Claims process
From the moment my claim was made due to a burst water pipe in my kitchen Budget were responsive, professional and sympathetic and my claims were dealt with extremely quickly and satisfactorily
Date published: 2018-09-28
Rated 1 out of
5
by
Alfio from
do not honour policy
Found any angle they could not to pay. Claims ofgicer was rude and sarcastic. Will not ever use this company again!
Date published: 2018-09-28
Rated 5 out of
5
by
Jamie from
Fast and friendly
Very happy with the service I received and how easy and fast it was
Date published: 2018-09-26
Rated 3 out of
5
by
Tanya from
Great service
Your service is fantastic just a shame you don’t cover like you say your going to
Date published: 2018-09-26
Rated 5 out of
5
by
Eddie from
helpfull team
the team kept me informed and followed up with me as i was having trouble getting someone to give me a quote but when i did it went very smoothly
Date published: 2018-09-23
Rated 5 out of
5
by
Nicol from
Easy and happy with work
I was very happy with Budget Direct. They had workmen here within the week and the quality of the work was great.
Date published: 2018-09-23
Rated 1 out of
5
by
Chris from
slow, frustrating process
Don't hold your breath, took two months to even get started. Water leak , three months before my 82 yr old mum could move back into her home
Date published: 2018-09-22
Rated 1 out of
5
by
Allan from
Long dragged out process, with bad communication
Budget direct hid behind fine print to avoid paying my claim
Date published: 2018-09-21
Rated 5 out of
5
by
Demetrios from
Easy to deal with
First claim and everything was perfect. Friendly staff and really efficint service. I have heard of horror stories before, but not with these guys. Well dine Budget Direct.
Date published: 2018-09-21
Rated 5 out of
5
by
Zhian from
Smooth claims process
Budget direct staffs are very helpful in the claim process and response speed is very quick. I am very happy with their servides
Date published: 2018-09-20
Rated 5 out of
5
by
Aaron from
Easy, helpful, step by step with amazing follow up
As this was the very first time I have ever had to put in a claim, I just didnt know the process. The staff at Budget Direct made me feel comfortable, stepped me through everything, were easy to understand and followed up multiple times until everything was done. I felt I didnt even need to think - took all the pressure off me. Very happy customer
Date published: 2018-09-19
Rated 1 out of
5
by
Mainul from
Very Dodgy Claims process
Not a very reliable insurance, we regret to be with budget direct. therefore, think before you buy your insurance policy from budget direct!!!
Date published: 2018-09-19
Rated 5 out of
5
by
Ivan from
Great client service for my claim
My budget contact was great to deal with and kept me informed right throughout the whole repair process from start to finish. GREAT. Would highly recommend
Date published: 2018-09-18
Rated 5 out of
5
by
Leslie from
Smooth claims process
My claim was handled quickly and efficiently. I was really happy with the outcome.
Date published: 2018-09-18
Rated 1 out of
5
by
Makram from
The worst Insurance Company
They don't honour their promises, after their consultant confirmed I was covered and they are claiming it's poor workmanship
Date published: 2018-09-18
Rated 5 out of
5
by
Stephanie from
Smooth claims process
Best insurance in the world! Recommend it to all families and friends.
Date published: 2018-09-15
Rated 5 out of
5
by
John from
Timely settled claim
Excellent claim settlement
Date published: 2018-09-15
Rated 1 out of
5
by
Michael from
Hopelessly pathetic claims department
Hopeless claims department
Unwilling to help had an attitude and when I went to the supervisor the attitude got worse and it took 9 months to sort a simple claim
Date published: 2018-09-14
Rated 5 out of
5
by
Andrew from
Fast, easy and very smooth process
From start to finish it was so easy. No waiting times as i was always contacted regularly to advise the stage of claim and everything was done as said. Could not be happier with the whole experience.
Date published: 2018-09-14
Rated 5 out of
5
by
George from
Great communication throughout the process.
We could not have asked for better communication and outcome with regards to our claim for Household contents and Structural damage, after a break in while away. All was handled quickly and the building work was well done.
Budget made contact with us each week to see how things were progressing and if we needed help with anything. The Builders were the same. AAA
Date published: 2018-09-13
Rated 5 out of
5
by
Janet from
100% Experience
From the start to the end of claim nothing was too hard. Amazing service, never thought an Insurance Company could be this good. This was our very first claim as they say you never know how good they are till you have to make a claim. Had only been with Budget for a short time and unfortunatley we had a leak in our upstairs toiet which caused the roof in our garage to collapse. Within 2 weeks repair was complete, and what a job, perfect. Everyone involved in this claim was fantastic, highly recommend Budget for all your insurance needs. Thanks Budget
Date published: 2018-09-12
Rated 5 out of
5
by
Ian from
Easy
Very easy and organised promptly. Had someone come out that afternoon to dry out our carpets.
Date published: 2018-09-12
