Rated 5 out of
5
by
Maz from
Easy sales process
Budget Direct catered for and suited my needs. The price was affordable and set up process online easy to follow.
Date published: 2019-02-13
Rated 4 out of
5
by
Pamela from
Quick and simple
Very easy to follow with simple straightforward explanation.
Quick assistance if needed.
Very pleasing and affordable premiums.
Date published: 2019-02-13
Rated 4 out of
5
by
Jennifer from
Claims process went smoothly
We have had both house & contents & car insurance for a few years now & had never made a claim. Our first experience was fantastic & will happily recommend Budget to family & friends.
Date published: 2019-02-12
Rated 5 out of
5
by
Nick from
Great Value
As a first time customer I found it very easy to navigate and choose the options that suited us and remove options such as flood cover that we will never need due to our demographic location. Customer service was excellent with a couple of queries but overall a great experience, product with really good value for money.
Date published: 2019-02-12
Rated 5 out of
5
by
Bobi from
Easy to understand
Great customer service, with great advice & product knowledge, thank you Karen
Date published: 2019-02-12
Rated 5 out of
5
by
Megan from
Quick and easy process
Budget direct were great to deal with, i needed home and contents insurance and after a quick phone conversation i had a policy and was signed up. Thank you Budget direct for being a very painless process
Date published: 2019-02-11
Rated 5 out of
5
by
Garry from
Home contents review
I found the process to gather information around Budget Directs website very easy. The price for our Home Contents Insurance was very competitive to other Companies. This was also a factor in purchasing from Budget Direct. Very Happy.
Date published: 2019-02-11
Rated 5 out of
5
by
Maryanne from
Very easy fast process
I found the process fast and efficient. The operator was friendly and helpful and competent. He answered all my questions and explained everything precisely.
Date published: 2019-02-11
Rated 1 out of
5
by
Jessica from
Waste of time
Bad communication, getting information about our claim was like pulling teeth, they only cared about getting us to pay our excess upfront - when I refused I was given attitude.
Date published: 2019-02-11
Rated 4 out of
5
by
Larry from
Easy as!
The Budget Direct website allowed easy completion of an application process. The online calculators helped with estimating the cost to rebuild a house, something most of us would not know!!!
Date published: 2019-02-11
Rated 5 out of
5
by
Robert from
Good process without any hassles
Suprisingly good process from start to finish. Very competitive pricing and policy so decision to swap to Budget was easy.
Date published: 2019-02-10
Rated 5 out of
5
by
John from
Value and Service
The service I received both on line and on the phone left nothing to be desired, and I did not find any other company offering better value.
Date published: 2019-02-10
Rated 5 out of
5
by
Lorraine from
Fast
Buget direct are so so easy to deal with
With fast processing of claims
Date published: 2019-02-10
Rated 5 out of
5
by
Terence from
Very smooth process
Very easy process everything i read seem to have the same covers as my previous policy that was costing me $80 more. I have only had the policy a week so we will see how we go. Customer service on line was very fast when i needed to ask a question, very helpful. No waiting.
Date published: 2019-02-10
Rated 5 out of
5
by
Christine from
Clear and friendly guidance
We had a tree fall and damage part of our property during a storm one evening. Speaking to the Budget Direct claims consultant the next morning was a relief as she was clear, informative and direct. I haven't had much experience with insurance companies, but up until this point I had always expected them to be evasive and unhelpful. My experiences with Budget Direct were the exact opposite of my expectations as I was guided through each step, asked simple questions and given information on what steps should be my next. All in all it felt like a very successful business partnership!
Date published: 2019-02-10
Rated 1 out of
5
by
John from
Frustration!!
Budget Direct staff were pleasant but all trades associated with actual work were totally hopeless. To the extent of me advising I didn't want them in my house! First person in was "the rectifier" who was basically someone who liked listening to his own voice and was full of totally wrong information. His lack of knowledge left us living in a disrupted house for 3 months. Then the builder assigned to do the work had a supervisor who had no control or knowledge of the job. Too many excuses and no work done. Bottom line was they had under quoted for the repairs and were scrambling at ways to do the job. Builder was based on Sunshine Coast and my house is on the Gold Coast! Supervisor never called to look at work to be done and the whole process was a bad joke. In the end I said "NO MORE" and pushed for a cash settlement so I could arrange to fix the house myself. DO NOT accept repair work that is allocated to Liebke Builders from the Sunshine Coast. A pack of ametuers who will make your life hell !
Date published: 2019-02-10
Rated 5 out of
5
by
Ailbe from
Great,communication,
Good product,explained in simple to understand language.
Date published: 2019-02-09
Rated 5 out of
5
by
Bilal H from
Excellent company
Ive taken out several insurance policies with Budget and have had no problems whatsoever. The nice thing about Budget is you can call and actually negotiate your premium wherever possible unlike other companies that flat out refuse.
Date published: 2019-02-09
Rated 5 out of
5
by
Jacquelin from
Friendly informed operator. Great service
Service service service what more could a potential purchaser ask for. They rang back as promised and on time and explained absolutely everything. I'm very impressed
Date published: 2019-02-09
Rated 5 out of
5
by
A and A from
easy to navigate and pay
Good value. Love using on line without being pressured.
Date published: 2019-02-09
Rated 4 out of
5
by
Marion from
Air conditioner motor
Budget Direct’s response was fair given that our air conditioner was 12 years old. We did not realise it was that old when we claimed.
Date published: 2019-02-08
Rated 5 out of
5
by
Dianne from
Great sales experience
More than i expected !!! Low cost, great service, plenty of options if required, and spoke to someone easily understood. Thankyou Budget Direct
Date published: 2019-02-08
Rated 1 out of
5
by
Tony from
Disappointing
I was not happy being refused the claim. A friend had a similar issue and their insurance company covered the claim. I was given an excuse which i did not accept.
Date published: 2019-02-08
Rated 5 out of
5
by
Vicki from
Didn’t budget on customer service.
No skimping on customer service. Staff very pleasant and accommodating. We were included in every part of the process, and then asked if we were happy along the way. No guess work anywhere. We knew exactly what was going on and when. The contractors they employed to do the work were fabulous, turned up on time, got stuck into their work and cleaning up each day before they left. What more could you ask.
Date published: 2019-02-08
Rated 5 out of
5
by
Tan from
Fast and affordable
I compared the home & content insurance with other insurance and found that Budget Direct is the most affordable one and it comes with $60 gift card as well. Secondly this insurance is the only insurance that comes with $5k excess which bring down the premium significantly compare to other competitor. Buying process is simple and straight forward with the option for flood and include 25% price adjustment. All is good.
Date published: 2019-02-08
Rated 5 out of
5
by
Maria from
easy process
great service was received, the consultant was very helpful.
Date published: 2019-02-08
Rated 5 out of
5
by
Ziggy from
Good Experience With Budget Direct
This is a good company with which to deal. I've had to make a couple of claims over the years and the experience was very easy. The personnel on the phone were terrific - very personable and amenable. No complaints from me and generally the quotes for home and contents and vehicle insurance have been fairly competitive.
Date published: 2019-02-08
Rated 5 out of
5
by
James from
no pressure sale
Very easy to deal with and gave good feedback about any question I had
Date published: 2019-02-08
Rated 1 out of
5
by
KW from
Difficult claims process
Would not recommend Budget to anyone. The claims process was very difficult and had to escalate the claim after a couple of months of repeating myself. Eventually had the claim resolved after escalation
Date published: 2019-02-08
Rated 4 out of
5
by
Marjorie from
Easy to fill in
Nice easy lots of info. Just what I needed. Cheapest for what I needed and no one to try and make me take higher priced insurance
Date published: 2019-02-07
