Rated 5 out of
5
by
Judith from
Easy To Do
I found the whole proceed easy to do. Filling out the information was easy and quick.
Date published: 2019-01-30
Rated 4 out of
5
by
EH from
Mobility aid challenge
The rating from Canstar Blue prompted me to check with Budget Direct as to cost and convenience for Home & Contents Insurance. Having a "Mobility Aid" in household contents had proved to be a slight challenge but is now covered under personal items for a slightly increased charge. However, the total amount was close to $400 cheaper than the nearest quote from our previous company and the amounts insured are higher. Happy with the easy on-line process and there is a Chat option for any queries on the way.
Date published: 2019-01-30
Rated 5 out of
5
by
Janelle from
Great deal on insurance
Great and easy to deal with and purchase my insurance
Date published: 2019-01-30
Rated 5 out of
5
by
Elijah from
Budget friendly with lots of cover!
My experience with Budget Direct was extremely easy! Went online and completed an online quote which was honoured over the phone for the exact same price! Was quick and easy to set up. Even though I wasn’t 100% sure of some questions as it was for contents insurance in a home were were due to move into. They were flexible with all kinds of payment timelines and we opted to pay in lump sum as there was a great discount, compared to the overall price for weekly of monthly. Customer service was fantastic!
Would recommend their smooth process.
Date published: 2019-01-30
Rated 4 out of
5
by
Elizabeth from
Easy to do
The process seemed easy and the price was very competitive.
Date published: 2019-01-29
Rated 5 out of
5
by
Lyn from
Very easy to follow
Everything clearly explained. Good options for payment and my policy didnt cost me an arm and a leg.
Date published: 2019-01-29
Rated 4 out of
5
by
Paul from
Good value for money.
Very competitive to others, that’s why I made the switch.
Date published: 2019-01-29
Rated 5 out of
5
by
Steven from
Quick and easy sales process
Purchasing home contents insurance with Budget Direct online was quick and easy
Date published: 2019-01-29
Rated 4 out of
5
by
Hugh from
Excellent price of premium
I took out Landlord's insurance for a rental property. The premium was significantly less than any other quote that I received. I must admit that I am a little concerned that the premium was great but, the important thing is the claim service in the event of a claim. Time will tell but if the TV advertising is anything to go by, this is a great product.
Date published: 2019-01-29
Rated 5 out of
5
by
Kerryn from
Easy and nicely priced
The process was simple. Fill in the questions and the options, then the overall price was great for what was covered.
Date published: 2019-01-28
Rated 5 out of
5
by
Robyn from
Excellent sales process
Very happy with the price and easy sales process, I have car, contents and house with budget direct. I would recommend it to anyone and I also love their tv ads
Date published: 2019-01-27
Rated 5 out of
5
by
Sam from
Easy process and flexible policies
Budget Direct offered the most flexible policies at a very cheap price. Their customer representative was very friendly and knowledgeable and offered some good insights on ways I can save money.
Date published: 2019-01-27
Rated 5 out of
5
by
Cathy from
Very easy
Very easy to deal with the online process
And very good pricing
Date published: 2019-01-27
Rated 4 out of
5
by
Paul from
Cost effective insurance
Saved me almost $300 on nearest similar quote.Asi have never had to make a claim i dont know how good then however i have heard no bad reports from anyone.
Date published: 2019-01-26
Rated 5 out of
5
by
Michelle from
Easy to navigate website
Fantastic chat service if u need help. Easy to navigate website. Everything is easy to find. And best of all half the price of our previous insurer.
Date published: 2019-01-26
Rated 4 out of
5
by
Peter from
smoot sale, confirmation after process--via e-mail
plain and simple, as well as confirmation of purchase
Date published: 2019-01-26
Rated 5 out of
5
by
Robyn from
Smooth sales process
Very prompt service and efficient sales person. I found the experience easy and
Uncomplicated and the sales person easy to understand.
Date published: 2019-01-25
Rated 5 out of
5
by
Helen from
Excellent Claims process
I was kept informed during the entire process.
Very fast assessments.
Date published: 2019-01-25
Rated 5 out of
5
by
Veselinka from
Easy process
Very competitive pricing, extra inclusion within the policy
Date published: 2019-01-25
Rated 5 out of
5
by
Alan from
Hassle free claims process.
Following a home break in and theft, I was apprehensive about the claims process. Thankfully I had kept all receipts, though admittedly some were hard to find; which is a lesson to be more diligent in future.
However the claims process went smoothly after initial phone report, then emails. The claim amount paid, minus the policy excess, was fair; the balance being paid into my Bank Account 14 days after first contact.
Date published: 2019-01-25
Rated 1 out of
5
by
Christopher from
Uses technicalities to get out of repairs
Budget Direct are great at signing you up and renewing your policy however, when it comes to claims, they use whatever minor technicalities to get out of repairing damage that they can.
Multiple storm events caused internal water damage to a wall of my home but because it was not caused solely by one storm event, they won't accept the claim.
Damage was only noticed after multiple major storms so was the first time I could notify them there was an issue and they used that as a reason to deny my claim.
Great at taking policy premiums, not so great at insuring your property.
Easy process to lodge the claim online though but from that point onwards, little communication, multiple people from different business contacting me and coming over. No update on timeline, no update on process. Took ages for them to decline my claim but I couldn't fix the issue in the meantime so now I have more damage that they won't cover so I'm out of pocket even more money to fix it because of their negligence and delays.
Allianz was my last insurer and when I had this issue, they fixed it without question. Moving back to Allianz.
Date published: 2019-01-25
Rated 5 out of
5
by
Roger from
Fantastic support throughout our repair period.
Although being relatively new Budget Direct clients, we received outstanding support, both personally and financially throughout our claim and repair period after our home was flooded because of a burst water pipe. Our appointed case managers, Shirleeann and Brittany were just wonderful and so supportive: they kept in regular contact with us and worked closely with the trades to ensure work progressed promptly. Budget Direct were very generous with all payments, including allowances for temporary accommodation and for using our own painter, and did not quibble about repair costs for either damaged contents or on scope of repair works. The tradesmen appointed (ACT Trade Services) by Budget Direct were extremely professional and competent, and both the tradesmen and Budget Direct staff kept us fully informed throughout our repairs to ensure that completion was achieved as planned. I would willingly award Budget Direct 15 out of 10 and have recommended them to many family, friends and acquaintances.
Date published: 2019-01-24
Rated 5 out of
5
by
Vicki from
Making a Claim is so Easy
I recently had to claim for some Shade Sails damaged by the recent storms and Budget Direct made the process so easy. As I wanted to enlarge the sails, a cash payout was agreed to, after an assessment was made. The payment was in my bank account within a week and I am now able to start the process of getting bigger and better Shade Sails installed and the ripped ones removed. thank you Budget Direct.
Date published: 2019-01-24
Rated 5 out of
5
by
Brian Shephard from
Relieved customer
Responsible insurance company with a respectable price to there client
Date published: 2019-01-24
Rated 5 out of
5
by
Geoff from
Easy Peasy
I went to Budget Direct because of the awards from Money Magazine a publication i respect, the information about the terms and conditions of the policy was easy to find and in plain english !! Very important to me !because i tend to distrust companies who either make it hard to find or tall in legal eagle speak.
Date published: 2019-01-24
Rated 5 out of
5
by
Ecaterina from
It easy not complicated
For me it was what I was after affordable and simple insurance that didn't feel like a big stressful experience. Easy steps to go through.
Date published: 2019-01-24
Rated 1 out of
5
by
Mark from
Application process technical exception
I attempted to purchase a policy using the IE browser. Towrds the end of the process after entering the bulk of the information this ended in a technical exception - I tried this several times all resulting in a technical exception. Using the Chat feature I was advised to try a different browser. Using Chrome, I also ended up with a technical exception. I was then finally successful when I used my iPad
Date published: 2019-01-24
Rated 5 out of
5
by
Shannon from
Simple and competitive
The whole process was quick and easy and the prices very competitive
Date published: 2019-01-23
Rated 5 out of
5
by
Robert from
Good web page process
Just how easy it was to get a quote and then a policy
Date published: 2019-01-23
Rated 4 out of
5
by
John from
competitive pricing
I found the quote for my house and contents insurance represented a good saving compared to my previous insurer
Date published: 2019-01-22
