Rated 5 out of
5
by
Zhenyu from
balance between price and benefit
the price is very competitve in regards of the value of insurance. I made comparison carefully before the decision.
Date published: 2019-01-11
Rated 5 out of
5
by
Ros from
New Year Happiness
Before Xmas I lost my camera and photography gear. I completed the claim inline and soon recieved an email asking for more information. Upon providing requested information it was approx 2 weeks and my claim was fully paid out. I was able to buy new photographic material and equip for the new year. Thanks to Kath and the Budget team. You made the process so easy and I was able to get back out enjoying my hobby in no time.
Date published: 2019-01-11
Rated 1 out of
5
by
Joseph from
Totally unsatisfactory claims process
Claims process not at all satisfactory and action only taken by Budget Direct when prompted by the customer.
The claim denied on basis that appears to be technical and based on factors over which we, the insured, have little or no control. Despite denying the claim for damaged which represented a destruction of the greater part of the building Budget Direct were quite prepared to accept the premium to cover the particular building. On the basis that this claim was denied it appears likely that there would not be any other cover in relation to the particular building, and despite this situation there was no offer of any refund of portion of the premium that was paid.
Date published: 2019-01-11
Rated 5 out of
5
by
Craig from
Positive results incident free
Whole process was informative & supportive achieving positive outcomes with policy process. All at a great price
Date published: 2019-01-11
Rated 5 out of
5
by
Laurence from
Easy and very quick.
The online system was simple to useuse. The total process of buying insurance took less 10 mins. WOW!!!
Date published: 2019-01-11
Rated 5 out of
5
by
April from
Easy fast competitive
I saved around $500 on my house and contents renewal.
I had been with my previous insurance company for years but they didn’t even try to compete with the price.
Date published: 2019-01-11
Rated 5 out of
5
by
Max from
Couldn't have asked for better
I recently joined Budget Direct via the 50 Up Club. Had been with other provider for over 2 decades without having made a claim so not familiar at all with home insurance claims, however following the recent storms which hit Sydney, our claim was followed through from day one and had everything sorted out in a very timely manner.
Very happy to deal with local representatives who understand our issues and thus how to best deal with them. Very happy with the service overall which I would rate as 'personal service'.
Thank you Budget Direct.
Date published: 2019-01-10
Rated 5 out of
5
by
Jozef from
Very quick and well priced
We were looking for better priced house and contents insurance. Prices with our previous insurer were increasing every year and becoming unaffordable. I suggested we try Budget and a couple of others online. Budget was the best priced and easy to use. We saved about $500 for a much higher amount. Well done Budget!
Date published: 2019-01-10
Rated 4 out of
5
by
Joe from
User friendly
Web site was easy to navigate and you could go back to it ant any time.
Date published: 2019-01-09
Rated 5 out of
5
by
David from
Excellent Service All Round
When shopping around for better value home insurance we rang Budget Direct for a quote. Patrick was one of the most patient and knowledgable operators we have ever spoken to. He clearly explained and answered all our queries. We believe we have better value for money and a business that actually cares about their clients. Would hightly recommend Budget Direct.
Date published: 2019-01-09
Rated 5 out of
5
by
Kim from
great service
thanks for an easy process, policy done over the phone, helpful staff
Date published: 2019-01-09
Rated 5 out of
5
by
Ceri from
great service
The service we received was excellent from start to finish.Great communication and very professional and above all kind and considerate.I would highly recommend Budget Direct
Date published: 2019-01-09
Rated 1 out of
5
by
G from
Rubbish
Avoid this insurer.
Staff implying that information provided is false which subsequently means you as a customer defraud the insurer.
This on its own is an offence.
Date published: 2019-01-08
Rated 5 out of
5
by
Monica from
Painless
Easy to follow - painless process. Didn't expect it to be so simple.
Date published: 2019-01-08
Rated 5 out of
5
by
Brett from
smooth
excellent the service was very easy to complete and a very easy to fill out
Date published: 2019-01-08
Rated 5 out of
5
by
Jo from
Waterfall in the lounge room
The damage to the lounge happened on a Saturday afternoon after filling the bath upstairs. After contacting the plumber and Budget Direct. The Home Safe, (electrician) came out to check wiring etc. There was always a follow-up with the customer claims team after each stage of the proceedings. The trades people Budget Direct employed to do the repairs were all professional in undertaking the job and finishing in a timely manor with an excellent result. Very happy with the other-come, and won't hesitate to recommend Budget Direct as an insurer to anyone.
Date published: 2019-01-08
Rated 5 out of
5
by
Adrianus from
pleasant and easy
very easy to deal with great service and very knowledgeable,thank you very much.
Date published: 2019-01-08
Rated 5 out of
5
by
Diane from
Easy and convenient
For an older and computer illiterate person Budget Directs process is very easy to manage.
Date published: 2019-01-08
Rated 5 out of
5
by
Andrew from
All round excellence!
Excellent service, comprehensive products and value for money!
Date published: 2019-01-08
Rated 5 out of
5
by
Arthur from
Excellant service
Top support and information given in language that the normal person can understand.
Date published: 2019-01-08
Rated 5 out of
5
by
Francois from
Excellent service
Budget Direct has an excellent website that was easy to navigate, had all the relevant info and easy to use!
Date published: 2019-01-07
Rated 2 out of
5
by
Donna from
The pYment did not come out of account
Payment did not come out of my bank account. The payment was suppose to come out fortnightly and it didn’t come out. So not sure why but not happy about that.
Date published: 2019-01-07
Rated 5 out of
5
by
Geraldine from
Easy process and competitive cover
Easy to apply for and offering great cover at a competitive price.
Date published: 2019-01-06
Rated 5 out of
5
by
Noel from
Excellent manner & quick service
Wish more phone services were as clear and concise, with good spoken language and pleasant tone.
Date published: 2019-01-06
Rated 5 out of
5
by
Dorothy from
Smooth Claim process.
We have been insured with Budget Direct for a while now. Unfortunately our TV was damaged recently due to accidental damage. I rang Budget Direct to lodge a claim and was very happy with the way the staff dealt with our claim with questions and arranging for assessor to come and have a look etc. The process from start to finish was a couple of weeks but we were informed by phone of the progress. All went well and we are extremely happy with the outcome. Thankyou Budget
Date published: 2019-01-06
Rated 1 out of
5
by
Steven from
Too long for claim to be completed
A small claim of replacing some guttering, a shade sail and 5m2 re-paint took 8 weeks to complete. Poor communication between insurance company, repair company and consumer. Staff were pleasant when spoken to, yet were not pro-active, rather, they were reactive.
Date published: 2019-01-06
Rated 5 out of
5
by
Valerie from
Easy as
Extremely excellent service from tina and very knowledgeable in her job. Working out year of my car she
was so helpful as I was going thru my paperwork and eventually got all the answers to her questions.
Date published: 2019-01-06
Rated 5 out of
5
by
Leanne from
Renewal made easy
Great service. It was a very pleasant experience, not only for the money they saved me, but also the service. I spoke with Danijela who was very thorough and spent the time to explain what my cover included and to help with the extras that I wanted added. (Contents insurance).
Date published: 2019-01-05
Rated 4 out of
5
by
Gregory from
Great
Easy to deal with for changing over insurance. But we’ll see in a year whether premiums increase as experience shows that there is an increase at the start of the second year and then at the start of the third, i’ Looking elsewhere.
Date published: 2019-01-05
Rated 4 out of
5
by
Robyn from
sales process
all good, clear, precise wording on information provided
Date published: 2019-01-04
