Rated 1 out of
5
by
Michael from
Rejected claim
Really angry. They rejected a claim for hail damage on the pool heating whereas others in our area were covered with similar aged units....
Date published: 2019-02-26
Rated 5 out of
5
by
Renay from
So Easy
I was able to complete the whole process quickly online.. was super easy.. It was the easiest step in buying my new car.. great price too and simple to add the extra option I wanted..
Date published: 2019-02-26
Rated 3 out of
5
by
David from
competitive
premium price was ok but the bonus help tip it in BD's favour
Date published: 2019-02-26
Rated 1 out of
5
by
Jade from
Not worth it.
They took over 2 weeks to process my claim regardless of getting all of my information and paperwork within 24 hours of the initial claim request. They said it would take 2 days at the most, so I gave the other party an unrealistic time frame as they needed a hire car and couldn't. They said they would call back and never did - I had to continuously chase it up.
Date published: 2019-02-25
Rated 1 out of
5
by
Stephen from
Budget by name and budget by service.
Our car had to return to be repaired twice.
When this was brought to the attention of budget direct we were left for days with no follow up, the only action we saw was when I had to call through and follow up with the complaint.
The car was hit on the front right head light with damage clearly on the guard, when we finally received our car the front bar and light had been fixed but the damage to the guard was still there with no attempt to fix it at all.
I am seriously concerned about the standard of our repair considering that this damaged to the guard was missed, what else has the "repairer" missed?
The assessor assigned to us was barely interested in assisting with the second repair and wouldn't inspect the car until we brought it back to the inept "repairer" ourselves.
Extremely poor service all round, Budget by name and budget by service.
Date published: 2019-02-25
Rated 5 out of
5
by
Gareth from
Nice and easy
Nice and easy purchase process liked the ease of the Budget directs website.... Will recommend to others.
Date published: 2019-02-25
Rated 5 out of
5
by
Joshua from
Quick, easy, convenient and competitive
Left my home insurance to the last minute because I always hate dealing with these type of companies.
Thankfully the online experience with Budget Direct was very simple, quick and I didn’t have someone pestering me over the phone while I made my mind up.
Date published: 2019-02-25
Rated 5 out of
5
by
Amanda from
Ease of purchase
When on compare the market budget direct wasn’t the cheapest but for my needs everything was covered
Date published: 2019-02-25
Rated 5 out of
5
by
David from
ease and speed of service
good company to deal with, straight talking no waffle.
Date published: 2019-02-25
Rated 4 out of
5
by
Peter from
Hassle free policy quote
I found the quote experience to be hassle free as the consultant was well informed about the product, was very pleasant to deal with and was not pushy, a very good over experience and a good policy price.
Date published: 2019-02-25
Rated 5 out of
5
by
Dominique from
easy. smooth. cheap
I highly recomend Budget direct car insurance. Easy process and excellent price. Saved $100 compared to other companies. Was able to contact customer service in a timely manner and they solved all my issues right away. Very happy customer and have refered all my family and friends. Thanku budget direct.
Date published: 2019-02-25
Rated 4 out of
5
by
Fern from
Clear and smooth online process
Having organized 2 other policies this year; I was keen to consolidate all my insurances with one vendor. Budget Direct (online quoting and processing) was easy and relatively hassle-free. However; above all, it was really competitively priced.
Date published: 2019-02-25
Rated 4 out of
5
by
Nikhil from
Great price, easy process
Easy process while choosing features and providing my information.
Got a price better than others.
Date published: 2019-02-24
Rated 4 out of
5
by
Matthew from
Close but no cigar
The repairer failed to repair cracked windscreen that I put in my claim through budget.
Date published: 2019-02-24
Rated 5 out of
5
by
John from
Easy and Understanding
Was looking for cheaper and better policy features and benefits Budget direct ticked all them boxes
Date published: 2019-02-24
Rated 5 out of
5
by
Cristina from
Great value and easier online process.
Value and easier to obtain comprehensive insurance on line . Recommend everyone obtain a quote .
Great professional service over the phone also. Thank you
Date published: 2019-02-24
Rated 1 out of
5
by
Devendra from
Lengthy process
Kept me waited despite knowing my claim will get declined
Date published: 2019-02-24
Rated 5 out of
5
by
Lance from
Efficient, professional service
At every step in the process the Budget Direct team provided clear, uncomplicated guidance and support. The repairs were undertaken by a Budget Direct preferred body shop local to me and my vehicle is as good as new. Everyone was friendly and polite throughout the process. No drama, no worries!
Date published: 2019-02-24
Rated 5 out of
5
by
Mr P from
Great value
Competitive price compared to other company, with the same features a real value for money
Date published: 2019-02-24
Rated 5 out of
5
by
Papunya from
Easy
Process was easy and if I didn't understand anything it was explained to me so I did understand
Date published: 2019-02-24
Rated 4 out of
5
by
Robert from
Easy quote application.
getting a quote was very easy and the result was very competitive. When speaking to their staff with a telephone query, they were very helpful.
I had a policy with Budget about 8 years ago and a claim for a no fault accident, the claim was resolved and the car repaired without any problems.
Date published: 2019-02-24
Rated 5 out of
5
by
Malcolm from
Fast service.
Could not be happier. Being a pensioner I have to save as much money as I can.
Date published: 2019-02-24
Rated 5 out of
5
by
Donna from
Phone conversation
Great help with explaining everything
Took her time to make sure I understood the process
Date published: 2019-02-24
Rated 5 out of
5
by
Matthew from
I saved $50 a fortnight!
The exact same cover I had at double the price. It took 10 mins and to swap.
Date published: 2019-02-24
Rated 4 out of
5
by
Clare Headland from
Easy to use online process
I’m impressed by the fact that I was able to use the Budget Direct online application for insurance. I was especially pleased with the ease of the self-inspection module. Those of us who are not technologically competent are grateful for your service.
Date published: 2019-02-24
Rated 5 out of
5
by
Allan from
Process was professional.
The on-line process was good and queries were courteously handled by the Chat Line.
Obviously competitive pricing was the initial attraction but terms are better than policy it placed -
excess, CMV.
Date published: 2019-02-24
Rated 5 out of
5
by
Jeremy from
Easy process
I can recommend to anyone about there service that they provided
Date published: 2019-02-24
Rated 5 out of
5
by
Damian from
Easy to complete online
Highly recommend and policy access help both online and call centre makes all aspects easier to sort out
Date published: 2019-02-24
Rated 4 out of
5
by
Gary from
good
As I am older person and do not have a lot of experience with on line things, I found the process very good.
Date published: 2019-02-24
Rated 4 out of
5
by
Chi from
SMOOTH SALES PROCESS
IN MY CONCLUSION I HOPE BUDGET DIRECT SERVICE THEIR ROYAL CUSTOMERS THE SAME AS NEW CUSTOMERS AND LISTNER AND ALSO PRICE WHILE EFFECIENT FOR CLAIMS THEN I BELIEVE YOU GUYS WILL BETTER IN TEN YEARS TIME. THANK YOU.
Date published: 2019-02-24
